Grand Colorado on Peak 8 is seeking a Front Desk Associate to join their amazing team! This position provides front line customer service to resort owners and guests and is responsible for front desk tasks such as registering guests, responding to phone inquiries, assisting with guest requests, changing room assignments and upholding resort policies. Come join our amazing team where employees are treated like family! $17.00 per hour plus benefits including medical benefits, paid time off, paid time to volunteer, concert and sporting event tickets, bonuses, discounts, ski pass program, 401k and MORE! Please visit BGVjobs.com to apply!
This full time job includes a benefits package of:
Medical, dental, and vision benefits
Retirement Plan Benefits
Paid Time Off, including sick leave, parental leave, and paid volunteer time
Employer paid Short Term Disability and Group Life Insurance
ESSENTIAL DUTIES AND RESPONSIBILITIES: Included but not limited to:
Greet, register and assign rooms to guests and owners. Assist with all inquiries pertaining to resort services, registration, shopping, dining, entertainment and travel directions.
Inform guests and owners of important information on the resort and ensure they visit the concierge desk.
Respond to guest and owner inquiries regarding reservations and use of ownership.
Assist guests and owners with making all types of reservations.
Act as resort telephone operator and answer the switchboard phone as needed.
Verify accuracy of guest room folios and make necessary corrections. Interact with Night Auditor as needed.
Ensure that both Housekeeping and Maintenance are informed of daily arrivals and departures, as well as any same day reservations, and ensure units are properly locked off for arriving guests.
Insert all tasks for Housekeeping and Maintenance into company software program and assist Housekeeping and Maintenance in understanding the notes regarding room moves, special cleans, maintenance issues and guest and owner requests.
Behaviors
Preferred
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
