Logistics at Full Potential.

At XPO Logistics, we believe that state-of-the-art technology drives our success. As the Associate Analyst, EDI, you'll serve as the entry point into the EDI Support process and supports ongoing operations by responding to queries and problems. You'll interact with XPO customers and XPO internal partners to document incoming support requests, triage support issues to downstream support teams, and provides regular feedback and updates to support requestors. If you're excited about reaching your full potential, we have an opportunity for you.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you'll do on a typical day:

• Discusses and documents customer and internal partner support requests via telephone hotline


• Documents customer and internal XPO partner support requests received via email into Jira


• Triages support requests and performs analysis sufficient to properly pass support requests to correct team for resolution


• Performs downstream follow up to ensure customer needs are prioritized and managed based on level of need. This includes proactively touching base with customers to provide follow up


• Analyzes customer requests and resolves to actionable EDI work requests


• Conducting initial support request research that provides information for EDI implementations; could include recurring discussions with Business Analysts


• Collaborates with project team members and QA on development, customer issues, and security requirements

At a minimum, you'll need:

• Bachelor's degree or equivalent related work or military experience

• 2 years working in technical customer service environments


• Transportation industry experience


• Understanding of EDI architectures and technologies

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make XPO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.