RiverTech, an Akima Company, we are dedicated to bringing innovative solutions to our customers’ complex engineering and operational challenges. Our personnel enjoy competitive benefits packages and challenging roles in work environments committed to innovation, diversity and opportunity for career growth. As an Alaska Native Corporation (ANC), 100% of our company’s profits go back to our more than 14,000 Iñupiat shareholders that have resided near and above the Arctic Circle for more than 10,000 years. Our business helps support their way of life and contributes to the survival of a culture that has thrived in a challenging environment.

Job Summary: 

The Program Manager’s (PM) primary responsibilities are to manage crucial administrative, operational, support services for the U.S. Citizen and Immigration Services (USCIS) and to act as liaison between the contractor and the Government to address any issues that may arise during the conduct of all services performed The PM has operational responsibility for program execution, supervision, administration, management, subcontractor management, and financial performance for services. The Program Manager will primarily communicate with the COR for all task order matters and address any issues that may arise during the performance of contract services. The PM acts as the information conduit between the contract operations and company management. 

 
Responsibilities: 

•    Coordinate PM activities with Implementation PMs from the various OSI Divisions, as well as across other divisions within USCIS.

•    Manage subordinate contractors assigned to the implementation of various programs.

•    Meet with various USCIS stakeholders to assess needs and communicate vision and direction.

•    Define roles and responsibilities for implementing various programs necessary to achieve the Government’s vision for fully operational capability.

•    Support the Senior Project Managers on support services for OSI-related projects and initiatives.

•    Provide professional management support to OSI in managing the USCIS Enterprise Security effort.

•    Analyze describe, document and diagram business models processes associated with the implementation of various programs.

•    Develop training collateral and training plans associated with the implementation of various programs.

•    Business process modeling & reengineering support.

•    Develop DHS and USCIS specific project initiation documents, including Project Charters and Project Management Plans, to define roles, responsibilities, project scope, operational activities, and governance structure.

•    Project Change Control support to ensure specific product or service changes are introduced in a controlled and coordinated manner.

•    Project Risk management, quality management, communications management, portfolio management, and project scheduling support.

•    Integrated Project Team facilitation, organizational assessments, and cost/benefit analyses; Coordinate project activity and facilitate staff and IPT meetings.

•    Prepare and present white papers and progress reports; assist management with analysis of costs, schedules, and performance of the work.

•    Project budgetary projection development process.

•    External service provider work order and package development.

•    Experience in training and answering questions related to project management standards and applications.

•    Experience in handling corrections under Project Manager’s direction to assure timely and accurate reporting.

•    Prepare project documents and status reports.

•    Support project management phases such as planning, execution, and result monitoring.

•    Develop and maintain policies relating to USCIS operations.

•    Ensure that project team performance consistently meets or exceeds customer satisfaction benchmarks. 

•    Take necessary actions to correct performance problems to assure quality control. 

•    Able to create and explain DSO, EAC, budget projections and interact with company staff e.g. contracting, project control, recruiting and accounting. 

 

Minimum Qualifications: 

•    Bachelors or higher in Management or related field, such as Criminal Justice, or Public Administration. 

•    Minimum of 7 years of experience serving as a Program Manager of similar program e.g. 60 employees in (8) multiple location across the United States.

•    Demonstrated management and supervision of staff. 

•    Excellent diplomacy and inter-personnel skills. 

•    Ability to interact with all levels of staff from senior management to line staff. 

•    Knowledge of federal program management. 

•    Ability to use sound judgment in problem solving. 

•    Ability to coordinate multiple sites and complex issues at any given time required. 

•    May have to travel within the US. 

 
Additional: 

•    Active Secret clearance required with ability to obtain a Top Secret clearance 

 

The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position.  This is not intended to be a complete list of all duties, responsibilities, and skills required.  Subject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary.  We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.

 

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at job-assist@akima.com or 571-353-7053.   Reasonable accommodation requests are considered on a case-by-case basis.

The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website. 

Please do not use the dedicated email or phone number above to inquire on the status of your job application.

In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.