Overall Purpose:

This career step requires intermediate level experience. Responsible for end-to-end project or program management throughout the life cycle of a software/system development project/program (may be internal or external client facing). Directs and leads the efforts of a project/program team to deliver a completed project/program and/or service. Consults directly with internal or external clients on business goals, tools, strategy and best practices of software development. Has full accountability for managing concurrent projects/programs of any complexity including projects/programs that span multiple regions, functions and/or business units. Directs team's activities utilizing the organization's software development life cycle (SDLC). Interacts with other project/program managers and with the Account Management organization to ensure alignment of project goals and progress with client needs and client priorities. Utilizes knowledge of business, industry and technology to incorporate business process improvements into the organization and/or to develop business strategies and function/business/technical architectures. Must have thorough understanding of the software development life cycle (SDLC) processes and tools and must advocate for adherence to standards. Must have working knowledge of business practices in at least one specific business software domain.

Key Roles and Responsibilities:

• Conducts end to end project management of large or multiple large projects. Works as a team member or runs individual projects and is responsible for completing projects within allotted timeline and budget.
• Defines project scope and objectives, coordinates activities of a project team, and identifies resources.
• Projects are complex in nature, sometimes follow a repeatable framework, typically span multiple groups, and require analytical skills in defining scope and objectives.
• Recommends and takes action to direct the analysis and solutions of problems.
• Develops detailed work plans, schedules, project estimates, resource plans, and status reports.
• Conducts project meetings and is responsible for project tracking and analysis.
• Ensure adherences to quality standards and reviews project deliverables.
• Manages the integration of vendor tasks and tracks and reviews vendor deliverables. Provides technical and analytical guidance to project team.
• Recommends and takes action to direct the analysis and solutions of problems.
• Communicates to client/vendors.

Education: Preferred Bachelor of Business/Information Systems/Engineering/Math/Science degree or equivalent experience. PMP Certification desired.

Experience: Typically requires 3-5 years experience. 

Supervisory: No.