Job Description:

Patient Qualification Representative

Inogen, Inc., 1 American Road, Brooklyn, Ohio, United States of America
Req #223

Friday, July 2, 2021

ABOUT INOGENInogen was founded in 2001 to improve quality of life and increase freedom and independence for oxygen therapy users. Inogen is innovation in oxygen therapy. The Inogen mission is to improve freedom and independence for oxygen therapy patients through innovative products and services. Inogen is a manufacturer and Accredited Homecare Provider.

Inogen is focused on quality care, continuous improvement, and outstanding customer satisfaction. We are a stable, USA based company dedicated to providing an exciting and rewarding career to our employees. We completed a successful Initial Public Offering on the NASDAQ in 2014 and have demonstrated substantial growth over the last five years. Our work environment is casual yet high performing, and we are looking for seriously talented, motivated, and fast-paced professionals to join our team.

Job Summary:

The DTP Patient Qualification Representative will be responsible for contacting digital leads, qualifying them and handing them off to existing Inogen resources to continue with the sales cycle. This role will assist in increasing the contact rate to ensure the quality of customer engagement when connected with a member do the sales team.

Responsibilities (Specific tasks, duties, essential functions of the job)

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  Conduct the minimum agreed upon inbound/outbound calls to potential patients that have expressed interested via the lead generation process.
  


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  Responsible for verification of postal address, oxygen therapy status and interest in Inogen products/services.
  


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  Ensure compliance with all DTP related scripting when conducting call activity to qualifying potential leads.
  


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  Hand off qualified leads to Customer Development Representatives for final sale of Inogen project(s).
  


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  Utilize CRM (Salesforce) to document conversations and disposition of leads for appropriate next steps.
  


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  Work in partnership with DTP reps to continually improve qualifying techniques.
  


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  Maintain regular and punctual attendance.
  


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  Comply with all company policies and procedures.
  


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  Assist with any other duties as assigned.
  

Knowledge, Skills, and Abilities

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  Must have strong work ethic.
  


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  Excellent oral and written communication skills.
  


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  Attention to detail.
  


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  Possess a natural sales ability to help move customers forward in a sales cycle.
  


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  Exceptional consultative phone skills, including the ability to clearly articulate, influence, overcome objections while remaining resilient.
  


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  Ability to work with 65+ year demographic over the phone showing empathy and enthusiasm to help.
  


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  Strong time management and organizational skills, to manage call and follow-up activity.
  


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  Goal-oriented, results-driven with a high level of initiative and a sense of urgency.

Qualifications (Experience and Education)

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  High School diploma or equivalent, required.
  


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  0-2 years Inside business development or inside sales experience, preferred.
  


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  Basic knowledge/proficiency in Microsoft Office, required.
  


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  Basic knowledge/proficiency in SalesForce or another CRM, required.


• A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.

We thank all applicants in advance for their interest in the position. However, only those selected for an interview will be contacted.

Inogen is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally
protected characteristics. The EEO is the Law poster and its supplement are available here: http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm;
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

The pay transparency policy is available here: http://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf.

Inogen is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to recruiting@inogen.netor call (972) 616-5668 and let us know the nature of your request and your contact information.

Other details

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  Job Function
  Individual Contributor
  
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  Pay Type
  Hourly
  
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  Required Education
  High School
  

Apply Now

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  Inogen, Inc., 1 American Road, Brooklyn, Ohio, United States of America

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