Job Description:

As FC Dallas’ Premium Services Manager, you will collaborate with the entire Services department to support and improve the quality of service provided. You will focus on providing exemplary and proactive customer service, including retention efforts and relationship building, as well as acting as point of contact for our premium season ticket members in our Midfield West/Club seats. 

The ideal Premium Services Manager must be an experienced service or sales professional comfortable with high volume and be willing to take ownership of the premium fan experience.

What you’ll Do:

· Maintain communication with book of accounts via text, email, phone calls, and face to face interactions.

· Document and track all account correspondence in CRM database.

· Assist in planning and executing STM events, including Premium Client events.

· Constantly be developing new strategies and approaches to improve Premium member relationships with the club.

· Renew all Premium Season Ticket Member accounts, meeting and exceeding retention revenue goals.

· Assist in developing game day procedures and staff to ensure a high level of service for guests on game days.

· Be a leader in exemplary customer service to all guests and ticket members – setting an example for others to follow.

· Gameday duties and any other tasks as assigned by supervisor.

You Are:

· A passionate and highly motivated service professional.

· Skillful at prioritizing multiple projects and able to work independently.

· A problem-solver and deadline-driven in order to meet quotas.

· Able to actively listen and effectively communicate with members to address potential concerns.

· Capable of representing the club in ethical and professional manners.

· Willing to work nights, weekends and holidays in addition to “traditional” Monday-Friday hours.

  

Minimum Qualifications:

· 2-4 years’ experience in premium service or sales

· Strong communication skills and robust organizational/time management skills

· Must be able to attend majority of FC Dallas games and Toyota Stadium events

· Proficient in Microsoft Office including Word, Excel, PowerPoint, etc.

Preferred Qualifications:

· Bilingual (Spanish) skills strongly preferred.

· Bachelor's degree or equivalent (four to eight years) work experience in the field.

· Soccer Culture/Supporter Culture understanding and appreciation.

· AXS Ticketing Platform knowledge and experience.

· Salesforce and/or KORE knowledge and experience.

Salary: $32,500.00

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