Job Description:

Together, Let’s Make A Difference.

At Ajinomoto Bio-Pharma Services, our mission is to help improve the health of humankind. As a leading, global contract development and manufacturing organization, with sites in the US, Belgium, Japan and India, we work together to empower our clients to bring drugs to market.

Every team member, from manufacturing and quality programs to development and facilities services are a critical component to this effort. At our US location, our focused expertise and capabilities makes us one of the industry’s top leaders for large molecule manufacturing and aseptic drug product fill in vials and syringes.

We believe our people are our greatest asset and we are committed to providing our employees with an environment that supports personal and professional growth. We take pride in knowing our efforts are helping countless patients for years to come.

Do you enjoy working in a dynamic, inspiring team with an amazing culture? If you do, then Ajinomoto Bio-Pharma Services is the place for you.

We are currently seeking an IT Support Specialist to join our team! The IT Support Specialist provides hardware and software support to users of the company’s personal computers, lab computers and local area network.  The Specialist focuses on hardware, operating system, connectivity, technical and support issues.  The position directly responds to and resolves user problems and is responsible for resolving higher level support issues (Windows support, MS Office, phone).

Responsibilities:

• Responsible for installing, maintaining, and troubleshooting hardware and software for computers.


• Relies on experience and judgment to resolve technical support calls and emails.


• Provides technical assistance to the users/staff in a timely and efficient manner.


• Troubleshoots PC related problems, analyzes potential solutions and implements a solution that best fixes any problem.


• Follows LAN, WAN and/or network policies, procedures and standards to troubleshoot network-related issues.


• Perform Windows administrative tasks, including user and computer account creation and maintenance, as well as providing approved access to network files, folders and network shares. 


• Assists in the process of evaluating and recommending new hardware and software applications.


• Remove, install, and patch software and systems.  Replace critical hardware components as needed.  Performs assigned hardware and software deployments.


• Provide end-users training on the use of the computer.


• Create and maintain documentation for departmental process and procedures.


• Embodies Aji Bio-Pharma’s cultural values and aligns daily actions with department goals and company culture.

Requirements:

• Associate’s degree or equivalent experience required.


• A minimum of two to four (2-4) years’ experience in a corporate help desk environment is required.


• A+, MCP or MCSE certifications are a plus.


• Working knowledge of the Microsoft Windows operating systems and MS Office applications.


• SharePoint, Office 365, networking, and IT security, Intune/Autopilot, Azure/Microsoft 365 Admin experience a plus.


• Knowledge of scripting and MS Active Directory highly desirable.


• Self-motivated with strong customer service skills, great phone skills and excellent interpersonal skills.


• Proven ability to work independently and use judgment to solve complex problems.

We provide a Total Rewards package designed to make life better – both at work and at home.

• Annual Bonus Opportunities for All Employees


• 15 Days Starting PTO (Annual Increase) + Sick Time Off + Volunteer Time Off


• Paid Parental Leave


• Annual Company Shutdown in December


• Comprehensive Medical, Dental + Vision


• 401K Company Match + Immediate Vesting


• Backup Daycare and Eldercare


• Monthly Employee Appreciation Events and Food Truck Fridays


• Employee Discount Programs


• Tuition Reimbursement


• Casual Dress Code


• Wellness Programs


• Community Outreach Opportunities

If you meet the requirements above, and would like to apply for this position, please visit our website at www.ajibio-pharma.com and click on the "Careers" section. Please be sure to note where you saw our ad posting.

New hires will pass a background check and drug screen as a condition of employment.

We are an EOE dedicated to a diverse work force and Drug Free work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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