Banc of California, Inc. (NYSE: BANC) is a bank holding company with approximately $8 billion in assets and one wholly-owned banking subsidiary, Banc of California, N.A. (the “Bank”). With our 600+ dedicated professionals, we provide customized and innovative banking and lending solutions to businesses, entrepreneurs and individuals throughout California. We proudly partner with community organizations that provide financial literacy, job training, small business support, and affordable housing to help improve the communities where we live and work. With a commitment to service and building enduring relationships, we provide a higher standard of banking.
JOB SUMMARY:
Responsible for all aspects of reviews as it related to fraud alerts for transactional activity from multiple sources. Advising and assisting management in making and implementing strategic decisions and objectives. Performs all duties in accordance with the company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates. Performs all duties in accordance with the company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Analyzes and reviews potentially fraudulent activity, to ensure minimal loss to the organization. Coordinates cross-functional communication to resolve fraud situations and proactively provides recommendations to avoid fraud.
Reviews suspicious fraud alerts from the multiple sources to protect the bank from fraud related losses and improve customer experience: Wire, ACH, On-Us and Deposit Day 2 review, ATM/Mobile/RDC/In- Mail deposits, Mobile & Online access, Debit Card.
Prepares reports and enters cases/incidents into the internal case management system. Provides escalation and updates to supervisor regarding cases.
Analyzes current processes to identify process improvements for future fraud prevention and proactive monitoring and makes recommendations to management.
Maintains the Enterprise Fraud Risk Assessment, and recommends changes to current processes, responsibilities, and procedures to more adequately mitigate possible fraud schemes.
Works with management to define reporting needs and implement dashboards and metrics to monitor current and emerging risk trends, issues, and opportunities related to fraud prevention strategy and goals.
Interacts with Business Partners and Fraud Risk team as needed. Works effectively across the organization to maximize company resources.
Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction.
Coaches and trains junior staff members on best practices in risk management.
Works with Third Party provider to assess and/or improve business risk rules when needed.
Develops and maintains policies and procedures concerning fraud prevention, investigations, internal and external reporting such as suspicious activities reports. Provides rationale as to the adequacy and effectiveness of policies and procedures.
Handles any special projects as assigned by management.
Fosters a culture of accountability, collaboration, speed, innovation, excellence and a positive work environment while continuously elevating the quality and caliber of our fiscal controls.
Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.
Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.
Performs other duties and projects as assigned
Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation.
ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:
Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Fair Housing Act (FHA), Home Mortgage Disclosure Act (HMDA), Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Bank Secrecy Act (BSA) in conjunction with the USA PATRIOT Act, Anti-Money Laundering (AML) and Customer Information Program (CIP), Right to Financial Privacy Act (RFPA, state and federal) and Community Reinvestment Act (CRA).
Knowledge of deposit, check, ACH, wire, debit/credit card, mobile and online banking and other payment channels operating rules.
Thorough understanding of bank operations, industry trends & best practices, ECCHO & NACHA rules
Outstanding time management skills and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner.
Must be able to establish peer relationships and communicate effectively with multiple company disciplines, cross-functional, and external teams.
Ability to apply sound judgment, effectively solves problems, and determines fraudulent activity consistently.
Understanding of electronic crimes as they relate to Wire, ACH, Debit card fraud and theft of credentials.
Excellent critical thinking and problem solving skills.
Detail-oriented and process-oriented approach.
Accepts responsibility, ownership, and accountability for work results.
Finds a high-volume, dynamic, and team focused environment engaging.
Ability to organize and prioritize workload.
Familiar with FiServ & PEP+ systems is a plus.
Proficiency in Word, Excel, Outlook and PowerPoint.
EDUCATION, EXPERIENCE AND/OR LICENSES:
Bachelor’s degree in Math, Finance, Engineering, or other quantitative fields; Treasury and/or investment analysis background with fixed-income knowledge preferred with Prior banking and/or financial services background a plus
5+ years of bank operations and operational risk management / loss prevention experience.
