Job Description:

Job Description:

Field Service Center Manager – Villa Park, IL

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers.

“I’ve seen firsthand how 3M is a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact they’re making around the world, and that they know they’re valued.” – Kristen Ludgate, senior vice president of Human Resources at 3M

This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.
 

The Impact You’ll Make in this Role
The 3M MSD Field Service Center Manager is responsible for oversight and coordination of resources for operations in a single-location territory.  This position provides leadership, tactical needs assessments and training for team members in the assigned location.  Additional responsibilities include labor scheduling and time management, inventory control, coordination of facility and equipment maintenance and ensures operational compliance to company and regulatory policies.

As a 3M MSD Field Service Center Manager, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by

• Partnering with Field Service leadership in monthly territory planning process and creation of territory priority actions, resource needs identification, and team member development


• Participating in interviewing, selection, and onboarding of personnel for Service Center positions


• Developing employee work schedules for allocation of resources to meet business needs and maintaining /approving timekeeping records and absences in according to KCI policies


• Performance managing team by conducting training, coaching for performance and competency, and performance evaluations


• Delegating work assignments & processes to manage the efficient use of inventory, manpower, vehicles and equipment to achieve and maintain optimal customer service


• Managing and growing customer relationships with routine visits to ensure expectations are understood clearly, being met and resolving issues that arise in expeditious and complete manner.


• Managing cross-functional relationships with local sales and support teams to achieve commercial and departmental objectives.


• Managing inventory control for products, parts, supplies and equipment in conformance to 3M policies and procedures within assigned locations


• Establishes location and individual operational compliance to federal, state, local regulations as well as company policies and procedures.


• Managing and delivering process improvement solutions to achieve organizational objectives and improve key metric (KPI) targets


• Identifying and solving process or outcomes issues.  Performing root cause analysis, creates corrective plans of actions and provides objective evidence of results to deliver correct results

Your Skills and Expertise 

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Associate's Degree or higher in Business or related discipline from (completed and verified prior to start) from an accredited institution


• Two (2) years direct supervisory experience in a service field in a private, public, government, or military environment


• Current and Valid Driver’s license due to this position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position

Additional qualifications that could help you succeed even further in this role include:

• Experience with Lean and 5S Visual management.


• Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties


• Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)


• Intermediate proficiency in Microsoft Office products including Outlook, Word, Excel and Power Point


• Demonstrated communication skills, both verbal and written


• Demonstrated skills in creating, implementing and managing success of tactical execution plans.

Travel: 25% domestic travel

Relocation Assistance: Relocation is authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. 

Resources for You 

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers. 

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

3M is an equal opportunity employer.  3M  will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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