Job location: 1920 East Baseline Road, Tempe, AZ

The Medical Records Technician is an integral member of the multi-disciplinary team who functions under the direction and supervision of a Supervisor.  The position provides professional, courteous, and friendly assistance to our customers. The Medical Technical Technician serves as a resource for internal and external customers by utilizing a number of resources such as established Cigna policies; protocols and guidelines to ensure delivery of quality care within the guidelines of Cigna Medical Group Standard Operating Procedures, Policies, and Procedures.  Contributes to the organization’s drive to achieve “Triple Aim”: improved individual customer experience, improved health and quality of care, and reduced cost of care.

Responsibilities and Essential Functions

• Researches and scans all loose sheet and documents appropriately in KPI spreadsheet.




• Answers telephone in compliance with departmental procedures. 




• Communicates with all levels of health care clinicians (internal and external), attorneys, patients, and insurance companies regarding requests for information.




• Reviews requests for release of information and processes requests made by patients, attorneys, insurance companies and other health care clinicians.  Ensures compliance with state statutes and internal policies and procedures prior to processing requests




• Prioritizes daily work to include independent problem solving and decision making without daily supervision. 




• Appropriately logs and routes incoming records to providers for review and inclusion into the EHR. 




• Sorts and distributes mail on a daily basis and accepts and distributes packages and deliveries




• Demonstrates a positive customer service approach in all internal and external customer experiences.




• Demonstrates flexibility in assignments, assisting in other areas as needed; cross trains and assists in other departments as needed.




• Interacts with all levels of staff in a variety of departments, clinicians, patients, families, as well as external contacts, such as attorneys, insurance companies, other healthcare providers and agencies.

Minimum Qualifications

• Medical terminology preferred.




• One year customer service and PC skills required.




• One year customer service in health care, cash handling, typing, scheduling application experience preferred.




• Ability to convey information to customers in a warm, clear, concise manner.




• Demonstrates positive customer service behaviors when working with customers

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.