Job Description:

While they say the customer should always be the main focus of a service-oriented business, at Guardian, we feel our employees should also receive the same amount of attention and care. In addition to the typical benefits package that you would receive from another employer, we have gone above and beyond to show our employees they are not just another number.

At Guardian, you will also find development opportunities that will allow you to grow in your role and align with your future career intentions. This may occur via continued industry education, shadowing and project work opportunities or even by becoming a subject matter expert. We want to assure you hard work is acknowledged and appreciated.

We are looking for outgoing candidates that enjoy speaking with customers within an inbound contact center environment. Our award-winning contact center is known for delivering outstanding customer service experiences and we want to work with others that have a drive to be the best at what they do.

Description:
Do you want to be part of a collaborative Customer Response team?

In this role you will be responsible to facilitate, analyze and resolve customer issues through a variety of communication channels, including phone, email and chat. You will service a suite of absence products such as short-term disability, state disability, state paid family leave and Family Medical Leave Act. You will be initiating new absences for members as well as answering questions about current benefits and claims.

At Guardian we foster a team culture where 'People Count," "We Do the Right Thing," and "We Hold Ourselves to Very High Standards". If this sounds like you, Guardian is seeking a Customer Care Representative to join our Member/Provider Customer Response Unit.

You are:
A consummate professional with excellent verbal and written communication skills. You are self-motivated and goal orientated, and you thrive in a fast-paced environment where best in class customer service is your standard. You're patient, empathetic, detail orientated, and work well independently in a team setting. You are a tech saavy problem solver that can treat customers with compassion and care.

You will:

• Serve as a company ambassador by delivering exceptional customer service in the contact center.
• Collaborate across teams to solve customer issues and provide product support.
• Build relationships with the Guardian members and providers by ensuring their needs are fulfilled in a timely and satisfactory fashion.
• Contribute in an ever-evolving work environment, where everyone's ideas matter.
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Develop in-depth knowledge of a company's products and/or services

Location:
Work from Home/Remote Qualifications:

You have:

• High School Diploma.
• Associate Degree or bachelor's degree preferred.
• Experience in a service-related industry.
• Minimum internet speed of 50/25 Mbps
• Private and secure workspace free from interruptions
• Phone skills, including familiarity with complex or multi-line phone systems
• Strong time management and organizational skills
• Great active listening skills
• Exceptional interpersonal and rapport building skills

Our promise:
At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

We offer:

• Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way.
• Competitive compensation package.
• Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
• Life and disability insurance.
• A great 401(k) with company match.
• Tuition assistance, paid parental leave and backup family care.
• Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.
• Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
• Employee Resource Groups that advocate for inclusion and diversity in all that we do.
• Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability.

About Guardian:
Guardian has been helping people protect their futures and secure their lives for 160 years. Every day, we serve approximately 29 million people through a range of insurance and financial products. We help people and their families pursue financial security and well-being in life, health, and wealth. We help companies take care of their employees. And we help people recover and thrive after unexpected loss.

From our founding in 1860, when a community of immigrants joined together to insure and protect their businesses and families, doing the right thing for our policyholders and customers has guided everything we do. Our dedication to customers has helped us remain one of the most highly rated in client satisfaction and financial strength . And as one of the largest mutual insurance companies, we know what matters most: putting the needs of our customers first. Because everyone deserves a Guardian. Learn more about Guardian at www.GuardianLife.com .

© Copyright 2021 The Guardian Life Insurance Company of America, New York, NY

Equal Employment Opportunity:
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

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