Job Description:

Equifax is hiring a pair of Operations Training Facilitators for its St. Louis contact centers! The Training Facilitator provides in-person training to Equifax Workforce Solutions contact center employees in support of Equifax contact center phone and email customer service functions and Equifax customer self-service capabilities.

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

The perks of being an Equifax employee?

• We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, 401k matching, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.




• Grow at your own pace through online courses at Learning @ Equifax.

What you'll do:

• Conduct and arrange on-the-job training for new hires and current employees in Operational Areas, in a classroom or virtual setting; including procedures, processes, product, and client training.




• Maintain up-to-date manuals, scripts, and other job aid documents.




• Evaluate trainee’s progress and adjust training methods to suit individual trainee needs.




• Utilize group and one-on-one situations to teach processes and procedures, responsive customer service, etc.

Qualifications:

• 2+ years' experience presenting to groups of all sizes




• 2+ years' experience with instructional and training techniques, through education or experience




• 2+ years' experience with G-Suite applications (Docs, Sheets, Mail, etc.), with the ability to explain basic usage to others

Extra points for any of the following:

• Bachelor's degree in Education, Communications, English, or other relevant course of study




• Experience with Workforce Solutions applications, such as UC, I9, P-Pay, TWN, etc.

Success attributes of an Equifax employee; does this describe you?

• Accountability




• Bravery




• Curiosity




• Collaboration




• Think and act differently




• Trust




• Ownership




• Decide-Execute-Ship

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

Primary Location:

USA-St. Louis-Rider Trail

Function:

Function - Fulfillment / Operations

Schedule:

Full time

Apply Now