Posted in Other 30+ days ago.
Location: Knoxville, Tennessee
Job Locations
US-WI-Madison | US-MN-Pequot Lakes | US-OR-Bend | US-TN-Knoxville | TBD-TBD-TBD | US
ID |
2021-17358 |
Company |
TDS Telecom |
Overview
The Advanced Technical SupportSpecialist provides high level technical support to TDS Telecom's high profile commercial, high revenue generating customers (Top 400, Platinum, MIP, Metro E, and Commercial Bulk) in a quality-oriented and professional manner.
In the role of Advanced Technical Support Specialist you would use advanced access to the TDS network to troubleshoot issues, as well as work with our Network Operations, Information Systems, and Network Services teams, and/or work with TDS Telecom vendors in the interest of restoring customers' services in a timely fashion.
**This role is open to remote opportunities.
TDS Telecom, headquartered in Madison, Wis., employs 2,900 people and is a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 1000company. Founded in 1969, TDS Inc. employs 9,100 people and has approximately six million connections nationwide through its businesses U.S. Cellular, TDS Telecom, OneNeck IT Solutions LLC, and TDS Broadband Service. TDS Inc. has been named to several Forbes lists, including America's Best Employers for Diversity, Best Large Employers,and Best Employers for Women. Visittdsinc.com.
Responsibilities
Troubleshoots, analyses, resolves, and escalates customer/network troubles. This specifically includes the following:
Assists and supports other TDS Customer Contact Centers, Marketing and Sales departments in duties such as resolving customer troubles, updating tickets, answering phone calls and responding to e-mails with updates within the established Service Level intervals.
Proactively manage support relationship with premier customer accounts; reviewing account for any chronic or repeat issues and following up with the customer to ensure complete satisfaction with the restoration efforts.
Qualifications
Required Qualifications:
Other Qualifications:
Benefits
As a part of your total compensation, #TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please clickhere.
At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture,click here!
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