Join the #1 hospital in Wisconsin!

We are seeking an End User Device Associate to:

• Troubleshoot connectivity and resolve hardware/software issues with timely resolution.


• Coordinate hardware and prepare installations.


• Support Microsoft operating systems, iOS, Android, hardware, and applications.


• Provide exceptional customer service.

Education:

Minimum – Associate’s Degree (relevant work experience may be considered in lieu of).

Work Experience:

Preferred – One or more years of relevant work experience.

Required Skills, Knowledge, and Abilities:

• Provide exceptional customer service.


• Professional demeanor.


• Excellent organizational/communication skills and the ability to prioritize, schedule, and complete a high number of work requests.


• Ability to work independently with little oversight and direction.


• Analytical and critical thinking.


• Experience providing desktop support for hardware and software.


• Basic troubleshooting skills.


• Experience with Active Directory.


• Understanding of basic networking concepts.


• Troubleshoot printing.

Physical Requirements:

Medium: Ability to lift up to 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, equitable, inclusive and ant-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day.​  Applications from Black, Indigenous and People of Color (BIPOC) individuals, women, and LGBTQ+ and non-binary identities are strongly encouraged. EOE, including disability/vets.

Work Schedule:

Full-time, 40 hours per week. Monday through Friday between the hours of 8:00 AM – 5:00 PM; on-call rotation required (2-3 times per year). Hours may vary based on the operational needs of the department.

UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.

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