Job Description:

The Supervisor, Interlibrary Loan oversees the daily operations of the Interlibrary Loan unit within the library.

DUTIES

1. Ensures smooth and efficient functioning of the Interlibrary Loan unit, including but not limited to processing requests, policy explanation, complaint resolution, problem-solving, circulation of materials, and effective use of the library


2. Maintains records and assists with assessment and statistics


3. Provides training in policies, procedures, and software specific to the Interlibrary Loan unit and related areas, such as customer service


4. Uses a variety of software in daily work, including the Alma (library services platform), Tipasa (ILL management system), PeopleSoft, MS Office Suite, and other software as needed


5. Provides customer support to patrons by communicating with various library constituents

MARGINAL DUTIES

1. Performs other duties as assigned


2. Cross-trained to cover Circulation and Computer Lab desks

SUPERVISORY RESPONSIBILITIES

Direct Reports:  Supervises student workers

Delegation of Work:  Delegates work to student workers

Supervision Given:  Familiarity with Alma and LibCal

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge:

1. Knowledge of trends, issues, and accepted practices relevant to the position

Skills:

1. Advanced operation skills: Microsoft Office and Blackboard


2. Advanced customer service skills to maintain student-centered study environment within computer lab and group study room


3. Candidates must have strong analytical and problem-solving skills, as well as excellent interpersonal and communication skills

Abilities:

1. Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

WORK LOCATION AND PHYSICAL DEMANDS

Primary Work Location:  Works in an office environment

Physical Demands:  None

EEO/AA

Required Education:

• Associate's Degree

Required Experience:

• Minimum of two (2) years of job-related experience

License/Certification:
None Required

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