Position Information: Responsible for operating a cash register and customer service, including a wide range of tasks associated with the preparation, production and/or serving of food items or other duties related to the successful operation of a restaurant.
Essential Duties:
Operates cash register and handles cash, counts change to customer, credit and debit cards, Sooner cards and meal plans.
Checks out customer, applies accurate codes, departments, and prices. Maintains 100% accuracy of cash register, and ensures all payment transactions are carried out with precision and efficiency.
Ensures proper procedures are taken in balancing cash drawer and in all payment transactions.
Demonstrates excellent customer service with a positive demeanor when dealing with restaurant patrons, fielding all complaints promptly, answering questions, and making meal suggestions when asked. Provides answers to queries presented by clients regarding services and offers made available by the restaurant.
Maintains professional behavior and composure in difficult interpersonal situations. Communicates with co-workers and others in calm considerate manner, always in a respectful and courteous manner. Provides efficient, friendly, and informative service following established customer service standards and departmental core purpose/core values.
Ensures front-end area is always stocked, orderly, organized, and clean. Responsible for completing the duties that make the work area stocked, orderly, organized, and clean.
Provides routine information about meals, various restaurants within Housing and Food Services, and other relevant facts to customers. Leads and/or actively participates in customer service improvement initiatives and suggests new dishes, menus, and/or methods that lead to better service. Responds to any complaint. May bring any issue or concern to a supervisor or HR's attention. Follows up on requests with a sense of urgency.
May work a food line, in the storeroom, or assist with cooking and cleaning, or other duties as assigned.
May stock items, perform other tasks, or those tasks assigned by the supervisor or front-end manager.
Adheres to food safety standards at all times making sure that all food is free of contaminants and pathogens that might make customers sick.
Performs related duties as needed to successfully fulfill the functions of the position.
Education: None
Experience: None
Certifications or Licenses:
Food Handlers License within 30 days of hire
Must have valid driver's license and complete registration with University Driver's Policy in advance of driving any university vehicle
Knowledge, Skills & Abilities:
Performs addition, subtraction, multiplication, simple accounting, and division effectively enough to count change, when necessary, take inventory, serve portions, enter time on a times sheet, etc.
Reads and interprets routine written materials, menus, instructions and e-mails
Ability to communicate verbally and in writing
Customer service
Ability to build rapport with students, faculty and staff
Ability to become skilled in the safe, sanitary, and effective handling of food, cooking utensils, food processing equipment, walk-in refrigeration, elevators, cash registers, food digester, dishwashers, time clock, etc.
Working knowledge of Housing and Food Services core values at all times
Ability to use systems to clock in/out
Ability to handle varying workloads and meet deadlines as necessary
