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Logistics Specialist at BACKLOTCARS Inc

Posted in General Business 30+ days ago.

Type: Full-Time
Location: Kansas City, Missouri





Job Description:

The logistics team will develop a lean network that delivers the right car to the right customer every time and on time. The Logistics Specialist develops and maintains strong customer service skills and  acts as a support partner by assisting customers including individual dealers, dealer groups, institutional accounts, fleet lease, factory and consignment and others by answering questions, providing information, and troubleshooting problems via phone or email.. The specialist is responsible for utilizing effective tools and procedures as well as following applicable state and federal laws at all times to ensure workload is completed with maximum efficiency daily and in the most profitable way possible.

The Logistics Specialist acts independently but always collaborates with all departments to develop the customer experience as Fast, Fair and Easy.

Responsibilities & Duties:


  • Maintain excellent customer service, strong telephone support and ability to answer or research the answer to customer questions.


  • Multi-task between phones, cases, reports, and web-based information


  • Act as a point of contact for transportation and ensure customers receive prompt, efficient and courteous attention.


  • Assist customers with tracking and tracing of shipments, handle escalated calls, and work internally with various departments to problem solve urgent/time-sensitive issues by taking ownership of all open actions


  • Work with Shipping Dealers to validate the location, availability and operability of units


  • Properly dispatch loads with approved carriers with correct pickup and delivery expectations


  • Run aging reports to proactively seek out possible problem loads before an issue arises and update sellers and buyers as needed.


  • Work with other departments to settle possible transport issues from Arbitrations or Voided Sales.


  • Communicate with sublet carriers to resolve issues and at times negotiate pricing to ensure compliance with all customer, contractor, and supplier expectations.


  • Assist customers in understanding the system and escalate any system issues appropriately.


  • Act as the Subject Matter Expert (SME) for the dispatching system and make recommendations that improve team productivity and the customer experience


  • Promote teamwork at all times.  Set a good personal example of attitude and performance.


  • Recommend new customer services and procedures to reduce network costs and improve service.


  • Maintain a good flow of communication with their Manager or designated supervisor and other personnel.


  • Performs other duties as assigned


Educational Requirements & Qualifications:


  • High School Diploma or GED required


  • Experience in providing superior customer service. Transportation Industry or Auto Dealership experience a plus


  • Ability to maintain calm and diplomatic in dispute resolution situations


  • Experience and comfort with web and mobile technology


  • Excellent interpersonal, negotiation and communication skills with strong attention to detail


  • Autonomous, self-driven, proactive and a team player


  • Skilled in attentive and active listening; patience to hear people out and accurately restating the opinions of others even when he/she disagrees.   Demonstrated multifaceted oral and written communication skills that focus on customer service and its continuous improvement. Ability to write clearly and succinctly in a variety of communication settings and styles to obtain the desired effect. Ability to speak clearly and distinctly over the telephone and in person in a friendly manner


  • Competent Microsoft Office skills.


  • Skilled in attentive and active listening; patience to hear people out and accurately restating the opinions of others even when he/she disagrees.   Demonstrated multifaceted oral and written communication skills that focus on customer service and its continuous improvement. Ability to write clearly and succinctly in a variety of communication settings and styles to obtain the desired effect. Ability to speak clearly and distinctly over the telephone and in person in a friendly manner


General


  • This job operates in a professional office environment.  The role routinely uses standard office equipment such as computers, phones, AV equipment, photo/fax/scanner machines, filing cabinets, etc.


  • KAR is an equal opportunity employer and a drug free workplace.


  • KAR requires a background check (may include credit check depending on nature of the position and location) and a drug test prior to employment.


  • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of a position.


 

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