Consumer & Community Banking, the firm's largest Line of Business, serves nearly 66 million consumers and 4 million small businesses with a broad range of financial services including: personal banking, small business lending, mortgages, credit cards, merchant payments and auto financing. JPMorgan Chase & Co. continues to make investments aimed at increasing Consumer & Community Banking's position in the marketplace. Consumer & Community Banking offers an intriguing array of career opportunities within its well-established business units and support functions. Consumer & Community Banking's unwavering commitment to attract, train, develop, and retain the best talent is on constant display within its highly-visible Control Management organization. Description for Internal Candidates Control Management (CM) maintains a strong and consistent control environment across the firm. With Control Managers appointed for each Line of Business, Function and Region, there is a comprehensive coverage and joint accountability model with the business executive that promotes early operational risk identification and assessment, effective design and evaluation of controls and sustainable solutions to mitigate operational risk.
The Issue Management Team works closely with the Functional Control Manager (FCM) to perform various aspects of the Issue Management process with 4 key areas of focus:
1) Issue Review Meeting (IRM)
2) Issue and Action Plan Development
3) Issue Management Governance
4) Issue Management Reporting
Roles & Responsibilities
Issue Review Meeting (IRM)
Ensure proper intake of Issue Review Form and engage with submitters/presenters for readiness of IRM and prepare agenda
Document and distribute meeting minutes
Schedule and attend Post IRM discussions as needed
Issue and Action Plans
Issue Creation - Understand Issue and follow IM protocols, procedures and guidelines to document Issue Management form, partnership with Functional Control Manager (FCM) to finalize IM form for Issue, obtain approvals and open Issue in CORE (Control and Operational Risk Evaluation) System.
Action Plan Creation - Review Action Plans to ensure aligns with mitigating the Issue and the milestone steps are properly designed and open in CORE.
Monitoring - Monitor the life-cycle of the issue and action plans in conjunction wit the FCM and by way of meetings and reporting.
Closures - Obtain necessary approvals, review submitted evidence for closure to ensure evidence supports the satisfaction of the listed milestone task, and close issue and action plan in CORE.
Meetings / Governance
Attend weekly meetings with FCMs, document minutes, discuss timelines and ensure FCMs are adhering to standards and on target for closure.
Attend monthly IM meeting with Managing Direct to provide updates on all relevant items associated with issues and action plans.
Provide backup support coverage in Issue Management Lead calls with central team
Attend morning huddles, staff meetings, and any adhoc meetings related to the Issue Management process.
Presentations / Reporting
Prepare necessary slides for various control meetings
Present at various control meetings (if needed)
Prepare IM reporting for various FCMs as needed
Prepare IM reporting for IM management team
Qualifications and Skills
Bachelor's degree or equivalent experience required
Experience with and understanding of CORE system
3-5 years of experience in financial services industry with background in Controls, Issue Management, audit, quality assurance, operational risk or equivalent subject matter expertise in a relevant business related function/operation
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) - Required
Experience with SharePoint - Maintaining Issue Management Document and storage of key items related to our process.
Decision Making/Judgement - moderate level of independent decision making using sound judgement
Business knowledge - ability to understand the business (doesn't require full knowledge of the business)
Communication / Presentation - Excellent written and verbal communication skills with an ability to articulate information to FCMs, upper management, control partners and other LOBs partners
Work autonomously to affect change - Flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.