KEY JOB FUNCTIONS :

• Receives group bookings from the Sales Department Staff and creates prospectus as needed.

• Develops rapport with group representative that allows for creative input and customer assurance, resulting in a successful program and potential repeat business.

• Counsels and assists group contact with the overall planning of the group program.

• Suggests and plans menus and other services appropriate to each group.

• Coordinates group program with related Harrah's/Harveys Departments to ensure a successful program and potential repeat business.

• Secures details of the group's program from the Client on a timely basis, including, but not limited to room, food and beverage requirements.

• Responsible for securing payment for program: Prepayment and/or Direct Billing

• Review for client understanding of attrition

• Oversee hotel rooms to include

• Securing group registrant list to confirm group coding

• Receiving/Verifying Group Rooming list

• Develops a rapport with each group contact that allows for creative input and high customer assurance levels.

• Directly responsible for the accuracy and timeliness of information being distributed on the Master Prospectus.

• Initiates and is held accountable for the distribution of all revisions to the prospectus as needed.

• Maintains all pertinent information for group function Sales files within the Delphi System. Utilizes communication vehicles i.e., the Delphi system for updating and maintaining accurate information for each program for Sales and Group Services staff, e-mail for communicating with in-house departments, etc.

• Schedules Convention space according to customer requirements, space availability and seating requirements.

• Verifies function space as outlined on Sales contract and as requested by Client in the Delphi System in a timely manner.

• Coordinates with the Catering/Banquet Management Team to provide maximum levels of customer assurance and satisfaction. In coordination with the Catering/Banquet Team, ensures that Harrah's/Harveys receptions, banquets, and meetings are set up as requested and are in accordance with items contracted by customer, in accordance with group prospectus and are set up in a timely manner.

• Attends group functions and communicates with group representative as needed.

• Closes Sales files within five calendar days of group's departure.

• In conjunction with the Catering/Banquet Management Team, investigates all group customer complaints and comments, following up with related department and/or taking immediate action to resolve the matter to the customers' satisfaction.

• Maintains the required confidential nature of certain material being handled.

• Attend weekly Banquet Meeting to review Banquet Event Orders and change

EDUCATION and/or EXPERIENCE:

• College Degree in Hotel/Restaurant Management, or equivalent technical training/experience in the food industry, beverage field and/or hotel industry

QUALIFICATIONS:

• Literate and fluent in English

• Excellent communication and guest service skill

• Computer literate

• Flexibility to meet the various schedules of the Special Events Center functions' need

• Ability to work independently

• Ability to handle multiple task

• Ability to make independent decisions and problem solve as required, using own discretion within established guideline

• Must have excellent guest service and organizational skill

• Above average organizational skill

• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated busine

• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.

• Adheres to all regulatory, company and department policies and procedure

PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:

• Ability to walk, stand, sit for extended periods of time

• Ability to talk, hear, good close/far vision, differentiate between color

• Dexterity to use office equipment

• Mobility skills to move quickly and easily around noisy high volume establishment

Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's®, Caesars® and Horseshoe® brand names. Affiliates of Caesars also own the World Series of Poker® and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.

Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission "We inspire grown-ups to play" fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.