This job listing has expired and the position may no longer be open for hire.

SUPERVISOR HOTEL SERVICES at Caesars Entertainment

Posted in General Business 30+ days ago.

Type: Full-Time
Location: Biloxi, Mississippi





Job Description:

Builds customer loyalty by creating a team that delivers great service and by personally modeling great service to guests; personally handles customer complaints and follows up to ensure satisfaction. Ensures adequate staffing levels; plans daily work schedule; delegates activities, and adjusts coverage to meet demands. Motivates, guides, and supports bell and front desk staff in the daily performance of their duties. Ensures employees work well as a team; addresses complaints or interpersonal issues. Ensures understanding, cooperation, and consistency between departments and shifts; keeps team well-informed and ensures that they deliver accurate information about promotions, events, offers, and rewards. Interviews and selects talented employees; assists with career development and promotion; recognizes and rewards individual and team performance for achieving important business objectives. Develops highly skilled and successful employees; makes sure staff is properly and timely trained and equipped to perform their jobs. Sets realistic, measurable service standards, and holds employees accountable for meeting them. Ensures employees know how their job contributes to the success of the company; clearly, courteously, and timely communicates and enforces company expectations including Code of Commitment, policies, procedures, industry regulations, and business strategy. Keeps accurate and up-to-date employee records; conducts quarterly and annual reviews. Builds credibility; speaks positively about the company, co-workers and players, dispels gossip and rumors, maintains confidentiality, follows property attendance and appearance standards. Follows company standards for documenting progressive discipline; creates employees action plan. Sets priorities and manages multiple tasks and projects; controls labor costs and expenses; protects company assets; investigates and documents employees or customer injuries; meets deadlines and department goals. Must be a champion of FOCUS, Spotlight on Success, and Buzz Sessions.

Qualifications:

High school diploma or general education degree (GED). Two years experience in a Hotel, with progressive supervisor/managerial experience preferred. Proficient in basic math skills. Prior knowledge in cashiering preferred. Know how to operate a computer and other office equipments. Must be able to read, write, speak and understand English.

Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's®, Caesars® and Horseshoe® brand names. Affiliates of Caesars also own the World Series of Poker® and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.

Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission "We inspire grown-ups to play" fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

Builds customer loyalty by creating a team that delivers great service and by personally modeling great service to guests; personally handles customer complaints and follows up to ensure satisfaction. Ensures adequate staffing levels; plans daily work schedule; delegates activities, and adjusts coverage to meet demands. Motivates, guides, and supports bell and front desk staff in the daily performance of their duties. Ensures employees work well as a team; addresses complaints or interpersonal issues. Ensures understanding, cooperation, and consistency between departments and shifts; keeps team well-informed and ensures that they deliver accurate information about promotions, events, offers, and rewards. Interviews and selects talented employees; assists with career development and promotion; recognizes and rewards individual and team performance for achieving important business objectives.





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