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Learning and Development Specialist at Ascensus

Posted in Other 30+ days ago.

Location: New York, New York





Job Description:

Section 1: Position Summary

This position is responsible for collaborating with business units/functions/divisions to determine functional or technical learning needs in support of organizational goals. Solutions will address technical and functional skills or knowledge relating to systems, process, procedures, or workflow.. Based on needs analysis, this position will work with subject matter experts to develop and implement learning solutions that measurably improve performance.

Section 2: Job Functions, Essential Duties and Responsibilities

  • Consult with department leaders/managers, project leaders, and subject matter experts to identify performance improvement and development opportunities at the role or team level.

  • Design learning curriculum with a long term view of learning needs.

  • Develop training programs using sound instructional design principles and in a variety of formats including classroom, virtual-webinar, self-paced, and e-learning.

  • Evaluate modes of delivery to ensure training is engaging, practical yet impactful, and cost effective.

  • Maintain and update training curriculum and course material to reflect most current product/service offerings, training concepts, and policies and procedures.

  • Research innovative design and delivery approaches to remain relevant.

  • Facilitate programs using sound adult learning methods. Facilitation may include but is not limited to delivery via on-site, telepresence (video conference), or virtual classroom/webinar methods.

  • Create valid assessment tools to measure learning, knowledge retention, and performance.

  • Schedules and coordinates learning activities.

  • Supports and maintains the Learning Management System as needed.

  • Performs other duties and special projects as assigned.


  • Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.

  • Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture.

Section 3: Experience, Skills, Knowledge Requirements


  • A bachelor's degree in learning and development or a related field (or the equivalent combination of education and experience).

  • A minimum of 5 years' experience in training facilitation and instructional design in a corporate environment, addressing functional and technical training needs.

  • Experience in a financial services, operations environment preferred.

  • A minimum of 2 years' experience in building and managing eLearning and online training content using authoring tools or similar applications.

  • Strong interpersonal skills.

  • Strong written and verbal communication skills, including instructional, facilitation and presentation skills.

  • Effective project management skills.

  • Sound analytical and interpretive skills.

  • Ability to work independently as well as part of a team.

  • Proficiency in Excel, Outlook, PowerPoint, and Word.

We are proud to be an Equal Opportunity Employer



At Ascensus, we aspire to make a difference for others.We are a technology-enabled services company that helps people save for retirement, education, and healthcare through our network of institutional, financial advisor, and state partners. Our culture is guided by sound principles, is committed to high standards, operates with transparency, and welcomes diversity-housed within our Core Values: People Matter. Quality First. Integrity Always.


As aleading independent recordkeeping services partner, retirement plan third-party administrator, and government savings facilitator, we aim to hire associates who find pride in going to work every day knowing that they help more than 12 million people save for what matters.



Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").

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