This position is responsible for: Greet patients in accordance with Nemours Standards of Behavior. Perform registration and check-in or check-out functions for clinic(s). Verify and update demographic, insurance, PCP and authorizations/referral information when required at each encounter.
Ensures all annual mandatory forms are complete, accurate, updated and on file in accordance with policies
Collects all co-pay, co-insurance & selfpay amounts due for services rendered
Adheres to end of day business processing standard by verifying that cash analysis & receipts balance
Schedules follow-up appointments as instructed via appointment dispositions
Processes encounters via registration and check-out workqueues daily.
Healthcare and customer serice experience preferred