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Power Billing Analyst at Centrica

Posted in Other 30+ days ago.

Location: Pittsburgh, Pennsylvania





Job Description:

The Power Billing Analyst is accountable for the day to day activities of a fast paced and growing power business providing complete, timely and accurate invoices to customers. This role has a direct impact on customer experience and actively works to resolve billing related issues, audits invoice details, and interacts with various internal groups to ensure customer billing satisfaction and accurate revenue recognition.


The selected candidate will have an expanded knowledge of power billing and perform more complex calculations and special billing requests.


Accountabilities:




  • Identify and engage all resources, both internal and external to continually improve processes to produce timely and accurate customer invoices, ensuring audit and controls compliance.

  • Will handle the more complex billing calculations, along with solving for unrated usage. In addition, will perform reporting, root cause analysis for improvements and provide insights and recommendations.

  • Lead project work and facilitating solutions for critical or global billing issues and works under limited supervision with a focus and direct impact on the customer experience.

  • Performing the ongoing monitoring of quality controls designed to ensure the integrity of all data exchanges between internal and external partners.

  • Responsible for ongoing process and procedure improvements and development of efficiencies to improve speed and accuracy for all customer billings.



  • Identify, recommend, test, and implement future system enhancements to make the data management process more accurate and efficient.

  • Follow protocols for preventing and handling data exceptions and delays.

  • Analyze and correct data transactions that fail to load into or are duplicates in the Direct Energy application suite.

  • Run and review utility transaction reports to find missing or incorrect data.

  • Support internal and external audit requirements.

  • Create and manage protocols for preventing and handling billing exceptions and delays.

  • Responsible for identifying and closing operational gaps.

  • Ensure operational readiness for new products and new market entries by planning, recommending, testing, and implementing processes or data aggregations that produce accurate customer invoices.

  • Participate in cross functional process improvement teams to realign operational focus on automating and streamlining the invoice generation process.

  • Responsible for accurate power revenue recognition.

  • All other projects and duties as assigned.



Qualifications:


  • Bachelor's degree in Finance, Accounting or Business or a related area

  • 2-4 years of experience within an Analyst role

  • 1 year of energy industry experience, preferred

  • Proven ability to direct small to medium teams

  • An effective communicator with excellent written, verbal and presentation skills

  • Demonstrates expertise of billing practices and procedures within a particular business field.

  • Process optimization experience preferred

  • Demonstrates expertise in utilizing Microsoft PowerPoint, Visio, Word, Excel - MS Access and SQL preferred

  • Ability to effectively multi-task and work in a pressure paced environment

Direct Energy and its subsidiaries are an Equal Opportunity Employer - EOE/M/F/Disabled/Veterans.


We are committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.


If you need special assistance or an accommodation while seeking employment, please email employeerelations@directenergy.com. We will make a determination of your request for a reasonable accommodation on a case-by-case basis.



PLEASE APPLY ONLINE by hitting the 'Apply' button.


Applications will ONLY be accepted via the 'Apply' button.


This role is being handled by the Direct Energy talent acquisition team and NO agency contact is required.
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