Creates a warm and friendly atmosphere for our guests by providing fast, friendly and courteous service to customers while taking orders and serving beverages; picks up empty glasses and returns them to the proper assigned area; and assists in the preparation of drink orders as required.
GENERAL REQUIREMENTS:
Must be at least 21 years of age.
High school diploma or GED required.
Skilled in basic math in order to count money and present change correctly.
Knowledge of guest charge procedures.
Must possess excellent customer service and communication skills.
Able to work at a fast pace in mentally and physically stressful situations.
Knowledgeable of or able to learn tray service, cocktail ingredients.
Available to work required schedule which may include nights, weekends, holidays and overtime.
Must be able to read, write, speak and understand English.
Essential Job Functions:
Ensures player satisfaction at all times.
Provides personalized service and uses guest name.
Resolves service problems according to Service Recovery guidelines.
Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos.
Actively promotes casino events and programs.
Works closely with Total Rewards to promote new card sign ups and relay benefits.
Provides fast, friendly, professional beverage service to casino guests.
Supplements tray with extra product to provide immediate or interim guest satisfaction.
Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines.
Promotes guests' sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time.
Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests.
Handles money according to departmental procedure.
Maintains a general knowledge of alcohol by brand and cocktails by ingredients.
Ability to work well with others, including but not limited to, beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers.
Maintains a clean and stocked workstation.
Clears empty glasses from work station/area.
Services guests according to the company standard sequence of service.
DEAMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:
PHYSICAL & MENTAL:
Able to respond to visual and auditory cues.
Able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, etc.).
Able to walk at least 2 miles during shift.
Able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8 hour shifts wearing one inch (minimum height) heels.
WORK ENVIRONMENT:
Able to work in areas containing secondhand smoke, high noise levels and bright lights.
Able to work at a fast pace in often crowded/noisy environment.
CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
Qualifications:
Creates a warm and friendly atmosphere for our guests by providing fast, friendly and courteous service to customers while taking orders and serving beverages; picks up empty glasses and returns them to the proper assigned area; and assists in the preparation of drink orders as required.
GENERAL REQUIREMENTS:
Must be at least 21 years of age.
High school diploma or GED required.
Skilled in basic math in order to count money and present change correctly.
Knowledge of guest charge procedures.
Must possess excellent customer service and communication skills.
Able to work at a fast pace in mentally and physically stressful situations.
Knowledgeable of or able to learn tray service, cocktail ingredients.
Available to work required schedule which may include nights, weekends, holidays and overtime.
Must be able to read, write, speak and understand English.
Essential Job Functions:
Ensures player satisfaction at all times.
Provides personalized service and uses guest name.
Resolves service problems according to Service Recovery guidelines.
Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos.
Actively promotes casino events and programs.
Works closely with Total Rewards to promote new card sign ups and relay benefits.
Provides fast, friendly, professional beverage service to casino guests.
Supplements tray with extra product to provide immediate or interim guest satisfaction.
Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines.
Promotes guests' sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time.
Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests.
Handles money according to departmental procedure.
Maintains a general knowledge of alcohol by brand and cocktails by ingredients.
Ability to work well with others, including but not limited to, beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers.
Maintains a clean and stocked workstation.
Clears empty glasses from work station/area.
Services guests according to the company standard sequence of service.
DEAMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:
PHYSICAL & MENTAL:
Able to respond to visual and auditory cues.
Able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, etc.).
Able to walk at least 2 miles during shift.
Able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8 hour shifts wearing one inch (minimum height) heels.
WORK ENVIRONMENT:
Able to work in areas containing secondhand smoke, high noise levels and bright lights.
Able to work at a fast pace in often crowded/noisy environment.
CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's®, Caesars® and Horseshoe® brand names. Affiliates of Caesars also own the World Series of Poker® and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.
Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission "We inspire grown-ups to play" fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.
The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.
The Company reserves the right to make changes to the job description whenever necessary.
As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
Creates a warm and friendly atmosphere for our guests by providing fast, friendly and courteous service to customers while taking orders and serving beverages; picks up empty glasses and returns them to the proper assigned area; and assists in the preparation of drink orders as required.
