The Supervisor, Client Accounts Receivable assists the Client AR Manager in all aspects of collections and credit evaluation, and also provides direction and leadership to the Client Accounting Representatives and Senior Representatives. The Supervisor performs functions required to monitor the accuracy and timeliness of Client AR collections, credit evaluations, and account reconciliations to ensure these functions are performed with the highest level of customer service.
Job Tasks:
Provide daily coaching, training, and guidance to Client AR team members.
Understand all credit and collection functions and systems to suggest process improvements and efficiencies.
Ensure that Client AR collection, credit evaluation, and reconciliation activities are performed to department quality and quantity standards as stated in department procedures.
Assess, organize, and prioritize daily workloads for Client AR team members.
Work with the client and the Client AR Manager to set up any payment plans or proceed with Final Demand letters.
Accountable for department cash collection goals and for ensuring team members meet goals and understand expectations.
Responsible for bi-weekly Delinquent Meetings with team members.
Make collection calls and manage accounts that have been escalated to the Supervisor due to difficulty or complexity.
Responsible for assigning accounts and setting up accounts in Great Plains or Metro to maintain equal workloads on team members.
Answer questions, provide support, and assist in resolution of issues brought forth by team members, accounts, and internal departments as requested.
Summarize and communicate issues regarding personnel, processes, and accounts to the Client AR Manager.
To provide superior customer service to internal and external clients.
To create, run and manipulate reports in Great Plains & Metro as requested.
Must be knowledgable of client contracts, billing and timekeeping processes, and aware of booking/credit limits and exposure to properly service accounts.
Contribute to strategic initiatives, providing subject matter expertise, relying upon depth of knowledge, system/process; providing feedback.
Education, Certifications & Experience
Minimum Education/Certifications:
High School diploma or GED certificate required
Preferred Education/Certifications:
Bachelor's Degree, with an emphasis in Accounting, Finance, or Economics
Minimum Experience:
3-5 years' experience in a commercial credit and collections environment.
Experience supervising or training other team members