Job Description:

JOB SUMMARY

At Houston Methodist, the Director is responsible for all aspects of development communications and donor marketing at the Foundation. Will provide strategic oversight for all program activities designed to increase awareness and support of the Foundation, with a focus on building and strengthening relationships with contributors, prospective contributors and volunteers through print and digital platforms.

Working in partnership with senior leadership, the Director will shape the overall position and case for support for Houston Methodist, and from that, work with development officers, faculty, physicians and system executives to create compelling and strategic communications about priority programs. Responsibilities will include, but are not limited to, the creation and/or oversight of the following communication vehicles - principal and major gift proposals, cases for support, annual fund letters and collateral, brochures, magazines, newsletters, board and advisory committee materials, acknowledgement letters, stewardship reports, web/social media/electronic communications, and on occasion, scripting and PowerPoint presentations for executives and volunteer leaders. The Director will work collaboratively and effectively with staff across the fundraising, public relations, communications, marketing and web functions to ensure that the philanthropic message and brand standards are present and consistent in all material and communications, both internally and externally, to promote Foundation goals.

Director will serve as the final editor and coordinator of all writing and communications for TMHF. In addition to developing a library of written materials related to fundraising priorities. Responsible for updating materials in a systematic way, ensuring accuracy of information as well as ensuring department staff has access and knowledge of these documents. Supports Foundation with writing donor stewardship reports demonstrating the impact of philanthropic contributions and works with Stewardship and Gift and Endowment Compliance to meet determined deadlines.

The Director position responsibilities include overseeing the activities of the department staff, ensuring quality, productivity, functional excellence and efficiency to accomplish strategic and operational objectives. In addition, this position is accountable for employee engagement, adequate staffing levels, budget development and compliance, staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and developing and implementing policies and procedures to ensure a safe and effective work environment. This position also ensures training, monitoring and operations initiatives are implemented which secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.

Experience in the healthcare and/or education fundraising proposal development preferred. Demonstrated results in grant/proposal writing and editing as well as developing strong cases for support for lay audiences.

Requirements:

PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE - 25%

1. Directs, develops and implements strategic and operational/high level projects and processes either through independent/highly autonomous work or through the facilitation of work teams to enable the effective and efficient completion of objectives. (EF)


2. Oversees management of and ensures development for staff to meet overall objectives in terms of quality, service and cost effectiveness. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. Directs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees. (EF)


3. Meets or exceeds threshold goal for department turnover and/or system metrics on employee engagement indicators: action readiness score, tier level. (EF)


4. Provides leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes. (EF)


5. Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, and units to achieve business goals. Drives the promotion of teamwork within and between departments; participates and/or leads and facilitates department process improvements as needed. (EF)


6. Partners across all levels of the organization to ensure consistency in key messaging for all program activities in support of strategic goals. (EF)

SERVICE - 25%

1. Oversees department operations, designated projects, schedules and activities as needed to ensure that goals or objectives are accomplished within the prescribed time frame. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction. (EF)


2. Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department. (EF)


3. Directs staff on special projects to identify and engage donors and provides leadership in the creation, plan and execution of cultivation and stewardship programs to extend the reach of the institution beyond its business units, programs and centers. (EF)


4. Directs staff to ensure support for customers of various programs including donors, prospective donors, volunteer boards, councils, and related groups/committees. (EF)

QUALITY/SAFETY - 20%

1. Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines. Responsible for staff maintenance of credentials and competencies, per accrediting/ licensing agency and/or department guidelines as applicable. (EF)


2. Employs a proactive approach in the optimization of safe outcomes and information systems by monitoring and improving the department workflow and enhancing operations, using peer-to-peer accountability and identifying solutions via collaboration. Implements process improvements utilizing tools such as lean principles. Role models situational awareness, using teachable moments to improve safety. (EF)


3. Responsible for employee compliance to policies and procedures and performs associated actions upon non-compliance (i.e., licensure/certification compliance, focal point review requirements, disaster plan, in-services, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.). (EF)


4. Leverages information across all levels of the organization to integrate into case statements, donor communications, campaign and volunteer key messages. (EF)


5. Ensures that volunteers, donors and prospective donors are included in appropriate engagement opportunities, receive Foundation communications and are recognized for their service and generosity. (EF)

FINANCE - 10%

1. Develops and manages department operational and capital budgets, approvals, and ongoing maintenance of the department(s), ensuring operation in a cost-effective manner. Proactively identifies and plans for capital needs related to current equipment and future department projects. Ensures staffing plans and schedules meet department needs that reflect understanding of the importance of cost-effectiveness. (EF)


2. Creates department strategies to achieve financial target and staffing needs, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications. (EF)

GROWTH/INNOVATION - 20%

1. Identifies and implements innovative solutions for practice or workflow changes to improve department, entity or system operations by leading unit projects and/or other department/ system-directed activities. Proactively leads task forces and committees. May represent HM at assigned community or professional organization meetings. (EF)


2. Drives change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures. Partners effectively with stakeholders as appropriate. (EF)


3. Ensures own career discussions occur with appropriate management. Completes and updates the individual development plan (IDP) on an on-going basis. Conducts conversations with staff on their development and IDP. (EF)


4. Stays up to date on industry best practices to proactively identify measures for the engagement and management of boards, councils and related groups/committees, and communicates these best practices to the non profit community. (EF)


5. Proactively identifies opportunities for donors and prospective donors to serve in meaningful volunteer roles when appropriate. (EF)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Qualifications:

EDUCATION REQUIREMENTS

• Bachelor's degree required


• Master's degree preferred

EXPERIENCE REQUIREMENTS

• 10 years of experience in institutional advancement, preferably in a complex health care institution to include five years experience leading teams


• Extensive fundraising experience

CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED

• N/A

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations


• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially about activities impacting patient or employee safety or security


• Demonstrates the ability to interact with others in a way that gives them confidence in one's intentions and those of the organization


• Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's own behavior to accommodate tasks, situations and individuals involved


• Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills


• Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences


• Extensive knowledge of regulatory and accreditation agency requirements that impact department; stays abreast of industry changes


• Demonstrates highly effective communication skills-strong written communications and platform presentation abilities


• Ability to work effectively in a fast-paced environment


• Demonstrates flexibility and adaptability in the workplace


• Capable of leading teams/facilitating groups, building consensus and garnering highest confidence in professionalism and work product by senior leadership


• Ability to work under pressure and balance many competing priorities; highly responsive and solution/action oriented


• Proficiency in spreadsheet, word processing, and presentation software


• Maintains a positive and supportive attitude and demeanor


• Professional handling of exposure to confidential/sensitive information

SUPPLEMENTAL REQUIREMENTS

Work Attire	Yes/No
Uniform	No
Scrubs	No
Business professional	Yes
Other (dept approved)	No

On-Call*

No

*Note that employees may be required to be on-call during emergencies (i.e. Disaster, Severe Weather Event, etc.) regardless of selection above.

Travel**

May require travel within	Yes
Houston Metropolitan area

May require travel outside	Yes
of Houston Metropolitan area

**Travel specifications may vary by department.


Please note any other special considerations to this job: _________________________

Company Profile:

Houston Methodist is comprised of a nationally recognized academic medical center and seven community hospitals with a history of health care innovation. We have consistently been recognized by several national organizations as one of the nation's best places to work.

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