One of our clients in the higher education field is currently seeking three (3)Student Finance Representativesto join their growing team. This role would work directly with students to assist with their financial aid questions and help them through the process.

Hours:Monday-Friday 8:30am-6:00pm (37.5 hour work week)
Salary:$18.00/hr-$20.00/hr (depending on experience and credentials)
Location:remote for now and could go back onsite in September

Responsibilities:
-Calculate award grant and loan eligibility using a borrower based academic year (BBAY) or standard academic year (SAY) and certify federal and private student loans.
-Maintain knowledge of Federal Student Aid and internal University awarding, disbursing, and refund regulations.
-Perform verification of student financial aid eligibility as needed Maintain and coordinates awarding and student aging reports and actively outreach student to resolve issue.
-Review, analyze, and provide solutions to escalated student issues and communicate proposed solutions back to the appropriate party.
-Identify areas of opportunities to management and work on developing potential solutions.
-Ensure ethical and accurate documentation and record keeping which meets all company and regulatory agency standards.
-Provide exceptional customer service to both internal and external customers via phone and email.
-Participate as an active team member of the Student Finance Office and ensure active communication and cohesive working relationships with all other departments.

Requirements:
-Prefer an Associate or Bachelors Degree (not required)
-Some experience in a customer service environment (open to retail experience)
-Experience with Microsoft Office programs

For further consideration please forward your resume to sbahena@advancedresources.com.
Advanced Resourcesis a talent solutions organization headquartered in Chicago providing staffing, consulting, and workforce solutions nationwide. Our goal is to help people move their careers forward and help businesses solve their most complex challenges. Thanks to our commitment to providing an exceptional experience for both our clients and talent, we are a perennial winner of the prestigious Best of Staffing Diamond Award. By placing our team, clients, and talent first, every day we make a difference.

Advanced Resourcesis part of the Advanced Group, a talent acquisition and management, consulting, outsourcing, and professional services organization.

It is Advanced Group's practice not to discriminate against any employee or applicant because of sex, race, color, age, national origin, religion, gender identity or expression, sexual orientation or sexual preference, pregnancy or maternity, genetic information, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter so that we can discuss the appropriate alternatives available.