Cochlear Clinic Services Sr. Manager

Change people's lives and love what you do! Cochlear is the most recognized brand in hearing health care.

Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind - thinking about their needs.

For this reason, our products, services, and support will continue to evolve and improve. We are by our customers' side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives and working in an organization where they can be part of bringing the mission to life each day.

About the role

In order to help Cochlear continue to grow and service our customers, we are recruiting for a Cochlear Clinic Services Sr. Manager in our Cochlear Houston Clinic location.

To be successful in this role you will provide the oversight and management of the Cochlear Clinic Services Audiology team which includes multiple locations in Texas and Washington. You and your team will deliver world class audiology care which may include implementing clinical improvements, including best clinical practices and protocols. You are highly versed in implantable solutions offered in the Cochlear implantable solution portfolio. You may also provide post-operative case support, patient counseling, product sales and programming for pediatric and adult patients. You will lead a diverse and talented team through virtual and in person support. You will be a valued contributor and work cross-functionally with our professional sales teams, clinical research teams and other corporate departments to support the delivery of Cochlear solutions and overall growth.

Key Responsibilities

• Management of all Audiologists for four locations that provide Cochlear Clinical Services. You will lead achievement of performance metrics to include patient performance metrics, and patient satisfaction surveys. Provide functional/technical leadership and direction to staff assisting with talent development, coaching and mentoring.


• Conduct patient evaluations using defined protocols and be able to counsel individuals interested in a hearing solution including cochlear implantation, bone conduction hearing, and/or hearing aids.


• Ability to think differently and create processes that will improve implant access and awareness. Changing the industry with better efficiency, is key in this role.


• Provide independent clinical skills to include support of postoperative management for patients with implantable hearing solutions, including sound processor fitting and programming, wireless accessories, and counseling regarding bimodal options, following best practices and protocols as identified by Cochlear Clinical Services, LLC.


• Support outreach initiatives and marketing strategies to promote clinics and increase demand and assisting with all local professional network opportunities.
  

Key Requirements

To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview:

• Masters/Au.D. Current State of Practice audiology license.


• 7+ years of clinic and clinician practice management experience. Previous experience with implantable hearing technology, including cochlear implants and fitting of hearing aids.


• Demonstrated clinical and people leadership skills.


• Ability to manage and adjust competing priorities, manage time and schedules in a fast-paced environment while maintaining a high level of attention to detail.


• Excellent computer skills with experience in a variety of software packages, including Microsoft Suite and web-based programs.


• Travel is required at 30%

Physical & Mental Demands

The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information. Must OR occasionally transport/move up to 25 pounds. Specific vision abilities required by this job include ability to adjust focus.

While performing the duties of this job, the individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external). Influence, organization/classification of information and planning are also required.

The work environment is a clinical or hospital environment and are representative of those encountered while performing the essential functions of this job.

In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits.

The overall benefit program includes medical, dental, vision, life and disability, pet insurance, 401K Matching, PTO (vacation, holidays, floating holidays, sick and volunteer time off), tuition reimbursement, transportation supplementation, maternity and paternity leave, and wellness programs.

Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered. Visit our careers site at www.cochlear.us/careers to learn more.

Cochlear Americas is an Equal Opportunity, Affirmative Action Employer and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state or local law. In addition, Cochlear will provide reasonable accommodations for qualified individuals with disabilities. If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549.