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Customer Program Manager at SAS Institute

Posted in Management 30+ days ago.

Location: Cary, North Carolina

Job Description:

Customer Program Manager

Job Locations


Requisition ID
Visa Sponsorship
Travel Requirements

This position will play a meaningful role on the customer leadership team, helping the team to execute on strategic priorities for an important healthcare customer, consistently and with high quality. The Program Manager role is designed to bring efficiency, process, and standardization to the organization and will work alongside of and interact with customer stakeholders and various leads across SAS. The Program Manager must be able to work and adapt in a fluid, fast-paced environment and have strong leadership, facilitation, negotiation, communication, and collaboration skills. Primary responsibilities include:

Primary Responsibilities

    Works closely with larger teams comprised of (R&D, Delivery, Sales, Customer Advisory, Customer Success) and customer stakeholders to define program scope, goals and deliver results. Is prepared to step in and actively manage top level initiatives where needed.
  • Achieves operational objectives by making recommendations to strategic plans and reviews. Plans, prioritizes, implements and adjusts schedule, scope, resourcing and quality of the program requirements.

  • Maintains program documentation such as program plans, schedules and status reports; coordinates, communicates, and facilities activities between team members and stakeholders to keep program on schedule.

  • Identifies risks and dependencies to program execution (cross functionally across projects) and effectively manage those risks and dependencies

  • Proactively raises prioritization and scheduling tradeoff decisions.

  • Leverages technical acumen to assist in identifying alternate options as appropriate.

  • Ensures all teams interacting with the customer are setting appropriate deadlines and goals

  • Identifies and monitors key measures related to stakeholder satisfaction and objectives attainment, working jointly with other organizations who share responsibilities for program success.

  • Acts as a central point of contact and the voice of the customer for business and technical issues. Interfaces with interested parties across the Company to ensure program success.

  • Suggests and influences changes by making recommendations regarding processes and/or procedures to improve efficiency, customer service, quality and/or cost savings

  • Participates in the negotiation of contract and contract changes, coordinates the preparation of proposals, business plans, proposal work statements and specifications, operating budgets and financial terms/conditions of contract.

Key Competencies:

  • Experience managing complex projects which are often cross-functional while demonstrating exceptionalbusiness judgment and building relationships at all levels of the company.

  • Fast learner who can quickly absorb the nuances of complex, interdependent situations.

  • Ability to seek to understand, solve conceptual problems,influence resources, and deliver results in challenging situations.

  • Strong sense of urgency

  • Confidence and curiosity toguide teams in the ideal direction


  • Bachelor's degree, preferably in Business, Marketing, Math or Technical field

  • Master's degree a plus


  • Healthcare industry experience is desirable

  • Project or Program Management Professional certification desirable

  • Experience with SAS products is helpful

  • Experience working cross functionally with technical and non-technical teams

Additional Information:

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more:Equal Employment Opportunity is the Law. Also view the supplementEEO is the Law, and the Pay Transparency notice.

Equivalent combination of education, training and experience may be considered in place of the above qualifications. The level of this position will be determined based on the applicant's education, skills and experience.Resumes may be considered in the order they are received.SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

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