Job Description
Help Desk Support II

Location is On Site in Smithfiled or Cumberland, RI


Start date may be sooner than specified.

Phone interviews will be requested for selected candidates.

Work schedule: Mon- Fri 8- 4:30 or 9- 5;30


Position Summary:

This worker will address field service ticket escalations for the retail stores


Duties

IT Help Desk support function, resolving user issues.


Experience

1-2 years experience using a ticketing software system software

Experience in an IT help desk environment performing troubleshooting though diagnostic technigues.


Education:

High school / GED required

Technical training and/or relevant work experience

Comp TIA preferred