Help Desk Associate - Temporary

Description

Help Desk Associate - Temporary

Shift: 12pm - 9pm | 40 hours per week

We are seekingservice-oriented individuals, with demonstrated technical and troubleshooting skills to join our dynamic Service Desk team! This is a great opportunity for those seeking to grow their IT career.In this position, you will assist Signature employees with IT related issues from intake to resolution.

Primary responsibilities include:

• Provide technical client service to user's bank wide; answer questions and resolves issues over the phone or via remote desktop access


• Perform first line support, troubleshoot, diagnose and resolve Network, System, Desktop, and User issues (i.e. password resets, access and application issues, user accounts, active directory, etc.)


• Open and track requests via Help desk System; follow up and ensure resolution within specified time frames


• Escalate unresolved queries to the next level of support


• Partner with various vendors, system administrators, and senior associates to ensure resolution on escalated technical issues

Qualifications:

• Minimum one year experience providing remote technical support in a call center environment required


• High School Diploma or equivalent required; Associate's Degree in Information Technology or related field preferred


• Knowledge of Windows 10, Microsoft Office, PC, Laptop, Blackberry, and Active Directory


• Demonstrated experience with service desk ticketing systems (i.e. BMC Track-It, Remedy, etc.); experience with Remote Desktop Protocol (RDP) preferred


• Client service oriented with strong interpersonal skills; able to respond promptly to client needs, follow through and resolve issues in a pleasant and helpful manner


• Ability to communicate well with technical and non-technical audiences


• Team player with a positive can-do attitude; good time management skills, able to prioritize, multi-task and meet deadlines


• Must be able to work well independently with minimal supervision


• Must be available to work weekends and holidays as needed

Employee Benefits:

• CompetitiveBONUS program


• Excellent health benefits with award winning wellness program


• Tuition and gym reimbursement


• 401K with company match


• Pet Insurance

Join a winning team!Signature Bank has appeared on Forbes'Best Banks in America list for the tenth consecutive year in 2020.

Signature Bank, member FDIC, is a New York-based full-service commercial bank with private client offices throughout the New York metropolitan area. In 2018, the Bank expanded its footprint on the West Coast with the opening of its first full-service private client banking office in San Francisco. The Bank's growing network of private client banking teams serves the needs of privately owned businesses, their owners and senior managers. Signature Bank offers a wide variety of business and personal banking products and services.

View available Careers with Signature atwww.signatureny.com/careers

We are an Equal Opportunity Employer.

We donotsponsor work visas.

First Time Applicants

If interested, please submit your resume online. This is the fastest and most reliable way to be considered for any of our positions. Incomplete applications or those missing required information will not be considered.

*Signature Employees - Do NOTuse this site. Please applyvia the Workday login pageor contact Human Resources - Staffingif you have questions.