Overview

The Home Health Aide Supervisor/Case Coordinator supervises HHAs delivering service to clients in the home care setting and to coordinate all related administrative responsibilities.

• Assigns HHAs to deliver requested service to VNS clients


• Ensures the delivery of high quality service by supervising activities of assigned HHA staff


• Maintains compliance of HHAs with corporate policies, state regulations, and contractual requirements


• Initiates appropriate corrective action and documentation by coaching, counseling, and terminating HHAs as required, in a timely effective manner


• Encourages and develops on-going communication with HHA staff, field supervision nurses, VNS Home Care staff and clients by identifying and resolving issues which affect service delivery in a customer service manner


• Evaluates the administrative performance of HHAs


• Responsible for maintaining or growing caseload depending on resource availability


• Development and implementation of procedures as necessary to maximize operational efficiency and effectiveness


• Contributes to team effort by accomplishing work results as needed.

Education: High School Diploma or equivalency required. Bachelor's degree preferred.

Experience: Two (2) years related work experience, which must include:

Customer Service, Organizational/administrative skills and

Problem-solving abilities.