Job Description:

Field Service Technician

Minnesota, USA
Req #10257

Friday, June 18, 2021

Provide Technical support via diagnostic phone support and field support regarding product information (for exterior windows and doors) and installation to internal/outside associates, distributors, contractor/installers and consumers. The support is both pre-sale and post-sale and at times, includes special projects such as new product designs and large field project.
Responsibilities

• Diagnostic/Technical Support Hot Line


• Manage a weekly assigned office schedule to support Technical Hot Line and Technical Specialist ACD phone queue which may consist of 4 Technical Specialist per day


• Manage a diagnostic claims queue by researching and investigating each claim to determine best course of action to resolve complaint


• Communicate to all parties involved as needed to assure customer satisfaction


• Update CRM data system with all claim information


• Manage efficient scheduling and execution of assigned site visit claims


• Communicate outcome and update claims in CRM as needed


• Provide feedback regarding product design and quality issues to the appropriate people to achieve continues improvement efforts and ensure customer satisfaction


• Operate within allotted budget


• Maintain company vehicle


• Manage parts inventory to improve 1st touch closure rate on site visit claims


• Manage process and product changes to ensure there we don't disrupt our service proposition and commitment to our customers


• Traveling outside the normal coverage area at times to support large service projects and other business needs may be required.

Training and Special Projects

• Support Preferred Installation training for Customer and Contractors


• Provide repair and troubleshooting training to Customers and Contractor


• Manage large field projects by coordinating supplies, materials and labor as necessary


• Support new product and product refinement project as assigned

Education
High SchoolDiplomaor GED

Experience

• Should have a technical understanding of windows and installation process.

Cornerstone Building Brands is the largest manufacturer of exterior building products in North America. Our comprehensive portfolio spans the breadth of the residential and commercial markets, while our expansive footprint enables us to serve customers and communities across North America. Our relentless focus on excellence combined with our ongoing commitment to innovation and R&D has driven us to become the #1 manufacturer of windows, vinyl siding, insulated metal panels, metal roofing and wall systems, and metal accessories. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

Cornerstone Building Brands is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, protected veteran status, disability, sex, gender identity, sexual orientation or national origin.

Must be at least 18 years of age to apply.

Notice of Recruitment Fraud

We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.

Other details

• 
  Job Family
  Operations
  
• 
  Pay Type
  Hourly
  

Apply Now

• 
  Minnesota, USA

Share this job:

Apply Now