Posted in Other 30+ days ago.
Location: Boston, Massachusetts
GENERAL SUMMARY/ OVERVIEW STATEMENT:
Responsible for providing phlebotomy services in the lab to NEW/Health patients as ordered by treating providers. Responsible for assisting physicians, nurse practitioners and behavioral health therapists with evaluation, management, treatment of patients during office visits and other tasks related to the visit consistent with his/her training and skills in a team-based Patient-Centered Medical-Home environment. His/her primary roles are to assure efficient patient flow through the office, maintain neat, clean and safe patient care areas, and to promote patient satisfaction by interacting with patients in a professional, friendly manner consistent with their needs.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Phlebotomy Duties/Responsibilities
Supporting clinical team to ensure effective patient flow
Assure patients' medical records are complete prior to visit. Scrub records in order to update physician on pending clinical updates for each patient. Huddle with physician/ nurse practitioner/ BH therapist prior to the beginning of the session to discuss various tasks that may have to be updated on each patient.
Greet patients in waiting area and escort to exam room.
Assist with admission process:
Instruct patient how to prepare for the physician or nurse practitioner (assisting, if necessary)
Anticipate and set up special equipment and/or supplies needed for the visit.
Alert the physician or nurse practitioner when the patient is ready and communicate pertinent clinical information.
Assist provider as required
Interpret or assist with accessing interpretation through telephonic access during visit as required
Assist patient through check-out process
Prepare room for next patient
Respond to needs to expedite visits and keep providers on schedules
Stock examination room
Assist physician or nurse practitioner with patient care during the visit
Adhere to hand hygiene and standard precaution guidelines.
Provide care appropriate to age group of patients in practice setting and document data per practice protocols:
Provide instructions for specimen collection -
blood (phlebotomy)
Assist physician or nurse practitioner with patient examination, procedures, and treatments, as directed.
Perform other tests, procedures and treatments, as directed.
Document testing/results per practice protocols
Assist the physician or nurse practitioner with work outside the visit related to managing a panel of patients.
Perform designated tasks related to tracking test results and may communicate normal test results to patient as directed by physician or nurse practitioner.
Receive patient messages, review with physician or nurse practitioner (teams) and take action as directed.
Expedite prescription renewals as directed by the prescribing provider.
Assist physicians and nurse practitioners in coordinating care with/making referrals to community agencies for non-clinical services by referring patients to the Resource Specialist on staff (team).
Maintain neat, clean, and safe exam rooms and treatment areas.
Assure patient care areas are neat, clean, and professional looking.
Assure exam and treatment rooms are properly stocked, equipped, and secured, as applicable.
Assure all equipment is in good working order.
Clean equipment after patient use per office protocols.
Promote patient/customer satisfaction by interacting with patients in a professional, friendly manner consistent with their needs.
Adhere to Human Resources policies re: attendance and dress code.
Adhere to customer service philosophy in all patient interactions.
Communicate appropriately and effectively with patient.
Function as an integral part of the patient care team
Interact in a professional, cooperative way with other staff and team members.
Accept delegated responsibilities in a positive manner.
Offer help to others when not busy.
Before leaving the practice for breaks/lunch, make sure adequate coverage is available.
Engage in constructive problem solving with team members.
Attend and participate in huddles and staff meetings on a regular basis.
SKILLS/ABILITIES/COMPETENCIES REQUIRED: Must be realistic, objective, measurable and related to essential functions of this job.
Must be fluent in Spanish
Good communication skills
Good phlebotomy skills
Experience performing waived testing procedures
Sound judgment and problem solving ability.
Ability to prioritize
Ability to handle multiple tasks in a busy environment and see them through to completion
Accuracy and attention to detail.
Computer literacy (ability to use Microsoft Word, Microsoft Outlook, scheduling system, tracking tools)
LICENSES, CERTIFICATIONS, and/or REGISTRATIONS (if applicable):
Medical Assistant and Basic Life Support certification required.
Certified in Phlebotomy for both adults and children required
Current Basic CPR certification required
EDUCATION: Specify minimum education and clearly indicate if preferred or required
Minimum of high school diploma, GED or equivalent required
Graduate of approved Medical Assistant program required
EXPERIENCE: Specify minimum creditable years of experience and clearly indicate if preferred or required
One to two years' experience, preferably in an ambulatory setting preferred.
SUPERVISORY RESPONSIBILITY (if applicable): List the number of FTEs supervised.
N/A
FISCAL RESPONSIBILITY (if applicable): Indicate financial "scope" information, i.e.: size of budget, volume, revenue, etc.; Indicate total physician/non-physician FTE scope
N/A
WORKING CONDITIONS: Describe the conditions in which the work is performed.
Ambulatory health care setting
APPROVAL:
(NAME)
Department Mgr. ____________________ Title: _____________ Date: ________
(NAME)
Employee ___________________ Title: _____________ Date: ________
(NAME)
H.R. Director____________________________ Date_________________
The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.
Massachusetts General Hospital is an Equal Opportunity Employer.By embracing diverse skills, perspectives and ideas, we choose to lead. Applications fromprotected veterans and individuals with disabilities are strongly encouraged.
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Harvard University
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