Posted in Other 30+ days ago.
Location: Maryland Heights, Missouri
JOB SUMMARY
Responsible for providing technical support and assisting in developing and implementing related to 3rd party billing systems used by Charter Communications. Analyze systems for ongoing performance improvements at user and system levels. May perform software testing, documentation and provide training.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Assist in the development of software requirements
Helps in the development and documentation of user methods and procedures
Analyze systems for ongoing performance improvements at user and system levels
May provide support for mass adjustments, reporting, interfaces, security, environments, outage and trouble ticketing
Respond to requests made via Change Request Management, Issue Management and
On site support
May support processing of lockbox tapes; work with Billing Representatives on keying-in backlog and process measurement
Train and assist junior level staff as well as system users
Assist in scheduling workloads and monitoring projects and provide status reports
Perform other duties a requested by supervisor.
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
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