Job Description:

JOB SUMMARY
Responsible for providing technical support and assisting in developing and implementing related to 3rd party billing systems used by Charter Communications. Analyze systems for ongoing performance improvements at user and system levels. May perform software testing, documentation and provide training.


MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience

Assist in the development of software requirements

Helps in the development and documentation of user methods and procedures

Analyze systems for ongoing performance improvements at user and system levels

May provide support for mass adjustments, reporting, interfaces, security, environments, outage and trouble ticketing

Respond to requests made via Change Request Management, Issue Management and
On site support

May support processing of lockbox tapes; work with Billing Representatives on keying-in backlog and process measurement

Train and assist junior level staff as well as system users

Assist in scheduling workloads and monitoring projects and provide status reports

Perform other duties a requested by supervisor.


REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge

• Ability to analyze and interpret data


• Ability to communicate with all levels of management and company personnel


• Ability to handle multiple projects and tasks


• Ability to maintain confidentiality


• Ability to make decisions and solve problems while working under pressure


• Ability to show judgment and initiative and to accomplish job duties


• Ability to work independently


• Knowledge of industry requirements used to support end user cable, data, and telephony billing


• In depth knowledge of systems used by Cable and/or Telecommunications industries to support billing, customer services, and accounting activities


• Proficient in Microsoft desktop products including Access, Word, Excel, Power Point, and Project

Education
Bachelor's degree in Information Technology or related field or equivalent experience.

Related Work Experience
1 - 2+ Years - Supporting, testing and documenting various information technology


WORKING CONDITIONS
Office environment
Some travel required
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