We are looking for a Senior Branch Banking Specialist to join our team! The Senior Branch Banking Specialist is responsible for supporting the Branch Banking Supervisor in coordinating the operational functions of representatives, promoting timely and courteous service, overseeing compliance with regulations and branch operational policies and procedures, and assisting in the evaluation of the staff. The Senior Branch Banking Specialist assists with all sales initiatives and provides the highest quality of service to every customer in processing efficient and accurate transaction processing. The specialist is skilled in customer conversations, asking questions to determine the best solutions to meet the financial needs of our customers.
Essential Functions
Support the Branch Banking Supervisor in coordination of operational functions of staff by scheduling work, providing direction, monitoring workflow, assisting with transactions, balancing, and maintaining daily cash items, maintaining supplies, opening, and closing the office, preparing reports, and resolving problems according to existing operational policies and procedures.
Establish new banking relationships through conversations based on their financial needs.
Provide account servicing and maintenance to include address changes, ATM card disputes, online banking setup and reset of passwords.
Coach the team to refer bank products and services to customers by having beneficial conversations during daily transactions.
Open new consumer and business accounts including CDs, IRAs, and safe deposit boxes
Oversee compliance with regulations and Branch operational policies and procedures by performing audits relating to cash, performing weekly Monetary Instrument Log (MIL) reports on money orders and official checks, conducting branch security checks, and completing required reports according to established policies, procedures, and regulations accurately and timely.
Perform operational duties by conducting paying and receiving activities and processing work while maintaining audit standards, security, and control functions to protect the Bank from loss.
Promote timely and courteous service by ensuring questions are answered, providing friendly and accurate service, making proper referrals as necessary, meeting customer needs and expectations, uphold and meet customer service guidelines, and help Branch staff to understand and deliver these guideline standards.
Assist in the evaluation of new staff, provide direction, training, coaching, development, and monitoring of performance, motivate staff, and communicate changes in policies and procedures.
Assist sales platform with daily pre-shift huddles, branch incentive contests and weekly referral goals.
Work closely with bank partners for client referrals to Merchant, Wye Financial, Commercial Relationship Managers, Branch Lenders.
Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers.
Perform and provides support as the backup Branch Banking Supervisor daily in supervision duties and workflow.
Competencies
Attention to detail
Customer focus
Integrity
Patience
Professionalism
Team player
Problem solver
Conflict Resolution
Time management
Leadership Skills
Organized
Position Type/Expected Hours of Work This is a full-time non-exempt position, Monday through Saturday.
Travel This position requires routine local area travel to attend ongoing training, community events, and staff meetings.
Required Education and Experience
High school diploma or GED equivalent required.
Prior Teller experience required.
Prior experience in a cash handling and customer service role required
Preferred Skills and Qualifications
Excellent verbal and written communications skills
Excellent customer service skills
Ability to work in a fast-paced environment
Detail oriented with a high degree of accuracy
Ability to maintain confidentiality with customer information
Proficient computer skills; specifically, Microsoft Office Suite and Outlook desired
Strong knowledge of bank products and services
Strong knowledge of bank policies and procedures
Prior experience in a supervisory role or leadership skills would be helpful
Ability to adapt and learn quickly and work under pressure.
Additional Eligibility Qualifications
Knowledge of Jack Henry, Xperience or other banking software
Company Benefits
Join a family and community-oriented workplace that offers a team environment, along with a collaborative and friendly place to work
Comprehensive benefits packing including health, dental, vision, short-term and long-term disability, long-term care insurance, company paid life insurance, and much more!
401k savings plan with up to a 4% company match
Employee perks such as: employee banking services, loan discount program, tuition reimbursement, career development program, Employee Assistance Program, and wellness initiatives.
Opportunity for growth and advancement
Paid training program and continuous training sessions throughout the year on various topics
Generous paid time off and paid sick time
Community involvement opportunities
Shore United Bank is a full-service community bank with a rich history dating back to 1876. In excess of one billion in assets, we offer innovative financial services delivered with the personal touch you expect from a community bank. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you.
In addition to banking, we offer trust and wealth management services through Wye Financial & Trust, a division of Shore United Bank. Together, our team of experienced professionals is dedicated to helping you achieve your financial goals.
Shore United Bank: Good things are happening here.
Shore United Bank is an Affirmative Action/Equal Opportunity Employer. Shore United Bank is an E-Verify participant.
