Posted in Management 30+ days ago.
Location: Lincolnshire, Illinois
As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. At Alight, we are reimagining how people and organizations thrive.
The Health Client Manager II is the main point of contact for the client with respect to ongoing Health Benefits delivery, reporting needs, requirements definitions, large scale ad hoc projects, and service delivery questions.
The Client Manager is viewed as the Health Benefits service lead for the client and is responsible for client satisfaction, domain consulting, and requirements creation and maintenance.
Builds a strong relationship with the client and interacts with the client contacts on a regular basis.
Understands the client requirements to work through ambiguous situations from both an
operational and technological approach.
Manages the projects on the team from beginning to end by working with a global team.
Uses data to proactively identify, plan, and manages process improvement projects to
Improve quality and reduce risk.
Main point of contact for client contacts and shares responsibility for client relationship
Assess situations with a broad view, develop and implements a strategic approach
Develop a solid understanding of our technology solutions in order to consult clients
Manages projects of significant size and complexity from beginning to end and provides expertise to client
Seamlessly work with a global team of colleagues focused on risk mitigation, client delivery and satisfaction using operational dashboards, tableau measures and project logs
Builds domain and operational skills within entry level roles
Use reporting tools and Google Analytics to assist with participant escalations and ensure holistic review of key discussion themes with clients
Responsible for deep dive of participant interactions in conjunction with customer care team to identify improvement opportunities
Facilitates discovery and engages in analysis of client requirement changes
Develops expertise for core delivery areas- COBRA, DBP, Smart Choice, Advocacy, ACA, and Annual Enrollment
Leads internal and external meetings; participates in root cause reviews to eliminate recurring issues
Partners with stakeholders across internal functional areas like files, configuration, and shared services teams to enable client delivery for ongoing and adhoc work
Bachelor's degree or equivalent work experience required.
Minimum 6 years of outsourcing or consulting experience, including project and client management responsibilities leading multifaceted projects and teams (onsite and virtual)
Ability to translate concepts to client requirements that drive technological and process solutions to meet client needsStrong analytical, problem-solving, and organizational skills
Leadership and coaching skills
Excellent oral, written, and interpersonal communication skills and the ability to facilitate effective conversations with internal and external clients
The ability to persuade, influence and negotiate. (Must have a track record of influencing indirect parties to accomplish client objectives).
Flexible and adaptable with changing priorities in a fast paced environment
Some travel may be required
6 or more years of Benefits (ideally Health Welfare/Annual enrollment) experience preferred
4 or more years project management experience preferred
4 or more years coaching experience and leveraging work through others
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Additionally, an active security clearance or the ability to obtain one may be required for this role.
Alight is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, ancestry, national origin, physical or mental disability, veteran or military status, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, Alight takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, sexual orientation, gender identity, protected veteran status, or national origin.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.
Applicants for [employment/this position] in the United States must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Alight.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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