Clarivate is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world's most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise.
We now have more than 8,500 colleagues in over 40 countries worldwide, and we work with over 200 partners to deliver value and success for our customers. Today, Clarivate is a publicly traded company, listed on the New York Stock Exchange under the ticker NYSE:CLVT.
Clarivate is committed to building, nurturing, and developing a diverse culture of belonging where new colleagues can bring their authentic self to work every day! Join us!
Join our team - We are looking for excited, inquisitive and team-oriented individuals to join our Filing & Prosecution Team! CPA Global is the global leader in Intellectual Property software and tech-enabled services, serving over 12,000 law firm and corporate customers every day. Our commitment is to give IP professionals the information, insight and technology they need to manage the world's ideas. We have the insight, experience and global expertise to create, protect, maintain and maximize IP assets on a global scale.
CPA Global is a trusted business partner. We combine an entrepreneurial spirit with focus on delighting our customers and continuously exceeding their expectations. We work with honesty, integrity and accountability. We are responsive and responsible. These are the qualities our customers value the most. That's why they are the qualities we uphold above all.
The Intellectual Property Support Specialist (IPSS) works effectively onsite and/or in a remote (virtual) location. The IPSS is responsible for providing filing & prosecution support through docketing, paralegal services, Recordals, Information Disclosure Statements (IDS), and/or reference management to customers and delivering excellent support in alignment with our customer-centric culture. This position is subject to U.S. export control requirements under the Export Administration Regulations ("EAR") and International Traffic in Arms Regulations ("ITAR").
Principal Duties and Accountabilities
Business Operations
Process incoming and outgoing domestic and international communications in IP management software.
Routinely review and file prosecution related documents with the USPTO for all stages of prosecution. Also coordinate and facilitate timely instructions to foreign agents in order to meet deadlines for non-US patent or trademark prosecution deadlines.
Manage, create and maintain documents on behalf of customers as per their directions including but not limited to scanning and filing of incoming documents, retrieving, sending requested documents to customers, unfiled matters, file intakes and file transfers.
Prepare documents for signature and collaborate with customer contacts to fulfil requirements of various patent offices as requested, including but not limited to: Intellectual Property applications (domestic and international), Information Disclosure Statements (IDS), formalized priority claims, formal documents such as ADS, Power of Attorney, PCT forms and other forms as needed.
Maintain customer docket and run reports as appropriate and correspond internally and externally regarding deadlines and status of applications.
Develop and maintain a working knowledge of domestic and international intellectual property office rules and procedures.
Assist in establishing policies and procedures to ensure quality improvement efforts will meet or exceed internal and external customer needs and expectations.
Document and track daily work in time-tracking system within prescribed deadlines and SLA's.
Serve as backup to team members by following the out of office procedures and advise management of outstanding work.
Any other duties needed to help drive our Vision, fulfil our Mission, and abide by CPA Global's Values.
Customer Engagement
Communicate effectively with customers to ensure they receive a professional and high-quality filing & prosecution and/or docketing service.
Liaise with all areas of the business where/when defined to meet customer expectations by ensuring adherence to the agreed or required service levels.
Ensure compliance with procedures and take immediate action where risk areas arise.
Develop deep customer knowledge and familiarity of CPA Global services and products.
Handle sensitive situations with customers, escalate issues and/or concerns, and resolve issues by responding promptly and thoroughly to customer queries.
Key Skills and Experience
Associates Degree and/or equivalent of two (2) years of recent docketing, U.S. and foreign patent and trademark filing & prosecution experience preferred. A paralegal certificate from an ABA approved program is a plus.
Proficiency with IP management software, including but not limited to, Memotech, Foundation IP, The IP Management System, Inprotech, IPFolio is preferred.
Proficient in Outlook, Word and Excel.
Excellent written and verbal communication skills. Effectively interacts with internal and external stakeholders, expresses ideas, organizes and delivers information appropriately in a virtual, highly matrixed and global environment.
Sets and maintains high performance standards, high level of productivity and self-direction. Pays close attention to detail, accuracy and completeness.
Uses sound judgment to make good decisions based on information gathered and analyzed. Identifies cause and effect relationships.
Plans and organizes tasks and work responsibilities to achieve objectives. Adheres to organizational policies and procedures.
Generates ideas for improvement, takes advantage of opportunities, suggests innovations.
Adapts to changing work environments, work priorities and organizational needs. Displays emotional resilience and the ability to withstand pressure on an on-going basis.
Key Performance Indicators (where applicable)
Performance against KPI's.
Turnaround time (TAT%) and Lead Time.
Data score component against NPS.
Fatal errors (IP loss of rights) and cost impact to CPA Global.
Company Values
Always Team First. Act selflessly. We are one global community.
Have a Pioneering Spirit. Foster an environment where curiosity and bravery flourish. We encourage each other and celebrate new ideas.
Deliver on Promises. Make promises that are clear and deliverable. If we can't meet a promise, we communicate quickly and propose an alternative.
Keep it Simple. Follow the simplest path to get us the best results.
It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.
