Product Designer

Product Experience | Remote US

If this position is eligible for remote employment in the US, the employee can work remotely in all but the following states: Alaska, Colorado, Hawaii, Iowa, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Our agreement with employees

DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

The team

Our Product Experience team - Design, Information, and Insights - focuses on our customers and their business needs. We contribute from the concept all the way to the building of world-class product experiences by partnering with Product Managers, Program Managers, Software Engineers and other cross-functional teams. Together, we are a team of craftspeople who aim to make the complex look easy. We employ insights, pixels, and words to solve big problems and make delightful experiences.

This position
As a Product Designer for the Support experience, you will be responsible for the user interface, its architecture, interactions, and visual design across platforms. This role will design how our users get help and reach support when they need to-easily and seamlessly. As a Product Designer you will have real business impact. By empowering our users to quickly find the information they need, when they need it, we reduce operating costs and increase retention.

To be successful in this role, you'll bring your talent, passion, efficient design methods, strong analytical skills, and inventive storytelling to our team. You'll be skilled at collaborating to bring cross-functional teams together around a common vision. You'll welcome feedback from a wide variety of stakeholders and research ideas, and tap your intuition and experience to make the right decision in the absence of definitive facts. You'll adeptly balance business needs with simple, engaging, user-centered solutions.

This position is an individual contributor reporting to the Product Design Manager and is designated Flex.

Responsibilities

• Championing design thinking, pushing yourself to explore big ideas before narrowing in on feasible, inventive solutions that sweat the small details.


• Partnering with product management, engineering, research and content strategy to define the product direction, own the design execution and measure ongoing improvements.


• Participating or assisting in running cross-functional design thinking workshops.


• Producing deliverables for every stage of the design process - design concepts, wireframes, user flows, interactive prototypes, and pixel-perfect visual assets for web and mobile.


• Testing your designs and iterating on them, with support from our research team.


• Using and contributing new patterns to DocuSign's design system to maintain scalable design across our product ecosystem.


• Taking advantage of all data points, such as analytics and research, to inform your work


• Contributing to and enjoying a creative, supportive culture for the entire Product Experience team.
  
  
  

Basic Qualifications

• BA/BS degree or equivalent work experience


• Minimum of 5 years of designing consumer, enterprise and mobile user experiences for a large-scale web service
  
  
  

Preferred Qualifications

• You're a creative problem solver and natural communicator who clearly articulates design decisions and tells compelling stories that inspire action.


• You believe that designers have a responsibility for what we put into the world and you care deeply about shipping work that reflects well on your team and your company's brand.


• You're curious, open-minded and ego-free. You have a growth mindset and thrive on continuous learning.


• You're a deep thinker and natural communicator who clearly articulates design decisions and tells compelling stories that inspire action.


• Experience working with cross-functional teams and a network of stakeholders


• Proficiency in or focus on interaction or visual design, with a desire to learn or experience with prototyping and design research.


• Proficiency with a design toolset and the ability to evolve those skills-our current tools include Miro, Figma, Abstract, & Sketch.


• Portfolio of work inspired by user research demonstrating product design strategy, interaction design, visual design, prototyping, articulation of design rationale, strong communication and storytelling skills.


• Bonus points for experience with Salesforce Experience Cloud, designing for the Support experience, and/or front-end development understanding.


• Experience working on a fully remote team

About us

DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. And we help save the world's forests and embrace environmental sustainability.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

Accommodations

DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at accommodations@docusign.com.