POSITION SUMMARY: Provide exceptional customer service while selling and utilizing Caesars Rewards program. Assist patrons with all reasonable requests.

MINIMUM AGE REQUIREMENTS: 21 years of age

DUTIES/RESPONSIBILITIES:

1. Handles all reserved special events through a computerized system.

2. Distributes promotional giveaways via various marketing tools.

3. Redeems all documents through the system.

4. Assists with stocking of supplies and keeping a clean and neat work area.

5. Abides by all Accounting and Internal Control Procedures.

6. Creates and maintains patron accounts through CMS.

7. Provide a pleasant experience for all guests by utilizing Spotlight behaviors at all times.

8. Sell and promote our loyalty program "Caesars Rewards" as well as other promotions and events.

9. Resolve guest issues utilizing our Service Recovery process or communicate to a Supervisor.

10. Must greet and assist all patrons with courtesy at all times.

11. Greets buses daily with all an upbeat and positive attitude while also distributing promotional material, creating card membership, and promoting Caesars Rewards loyalty program.

12. Must assist patrons in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior crew members.

13. Assist Ex. Host staff in reserving special events, hotel reservations, concerts, limousine reservations and any other reasonable business related requests through computerized system.

14. Answer phone calls from guests' and assist them with any reasonable requests which may include but is not limited to hotel reservations, dinner reservations, concert ticket requests, etc...

15. Ability to handle multiple tasks with a sense of urgency in all areas of department.

ESSENTIAL JOB FUNCTIONS:

Physical - Must be able to:

Mental - Must be able to:

PREREQUISITES/PREFERRED QUALIFICATIONS:

High School graduate or GED equivalent. Computer skills or typing skills. Previous ticketing or customer service experience.

GAMING:

Must have the ability to hold an Occupational License as required by the Illinois Gaming Board.

Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's®, Caesars® and Horseshoe® brand names. Affiliates of Caesars also own the World Series of Poker® and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.

Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission "We inspire grown-ups to play" fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.