Digital Workplace Help Desk Eng

This role has been designated as ‘Office’, which means you will primarily work from an HPE office.

Job Description:

Aruba, a Hewlett Packard Enterprise Company, is a leading provider of next-generation network access solutions for the mobile enterprise: http://www.arubanetworks.com/company/about-us.
Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world.
 
Aruba is redefining the "Intelligent Edge" Aruba is creating new customer experiences by building intelligent spaces and digital workspaces - leading next-generation network access solutions for the mobile enterprise. We are focused on campus, branch, mobility, and the IoT to transform businesses with the combined power of computing, context, control, and secure connectivity. We help some of the largest and most exciting companies globally to modernize their networks to meet the demands of a digital future. 
 
Aruba Helpdesk Engineer is responsible for installing, configuring, troubleshooting, and maintaining Windows, MAC and notebook computers, peripherals, and AV equipment.

The IT Support Specialist will report to the Helpdesk Lead\Manager and will work closely with other members of the technology department to support all end users.

Responsibilities include:

You will follow up conduct follow up daily and provide closure on pending tickets to ensure SLA’s are met.  

You will set up and configuration of printers, scanners, and other peripherals.  

You will be working in a 24*7 environment and on shift basis. 

You will install and configure end user software in person and remotely.   

You will alert the support teams on outages and provide necessary updates to leads.  

You will review and test new applications, printers, software’s etc. and provide feedback.  

You will document issue resolutions, prioritize and reassign tickets using the help desk ticketing system.  

You will develop and share knowledge base articles with the teams.  

You will maintain inventory of hardware and software resources and parts   You You will propose Service Improvement Plans for the company and work on implementing them. 

Job:

Job Level:

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.