Our Customer Support Trainers conduct and deliver technical, product and/or soft skill training on-site and via e-learning, mobile/tablet and/or other virtual formats. Audiences include customers and employees. Responsible for concept, design, development and maintenance of training manuals, materials, and programs for customers and employees.

Does this sound like you?

In the role of Customer Support Trainer

• You will conduct training needs assessments against current and future trainings to deliver optimal results.


• You will identify, design and develop curriculum and learning solutions that meet different learning styles, incorporate adult learning theory and have stated measurable objectives.


• You will conduct and deliver technical, product and/or soft skill training on-site and via e-learning, mobile/tablet and/or other virtual formats.


• You will evaluate participants on set criteria, document feedback and share the evaluation with supervisors and participants.


• You will track and analyze success of programs using methods identified in measurement plan. Recommend and implement creative solutions.


• You will conduct training cost assessments as needed.


• You will develop and maintain knowledge of industry best practices in adult learning, company products and internal systems.


• You will support quality management system/program and other compliance requirements.


• You will lead, coach, motivate, develop and/or directly manage others.

Schedule:

• This role requires scheduling flexibility as required. The position is a 40 hour per week position.


• Reliable and dependable attendance is an essential function of this position.

EDUCATION:

• Bachelors degree or equivalent combination of education and experience required.

What You Need To Succeed

• You will possess effective communication, presentation and facilitation skills


• You are organized and detail oriented, ability to multi-task


• You will have strong motivational skills and self-starter


• Planning, organizing and execution skills


• You will have the ability to understand and effectively communicate and teach complex, technical information to a variety of audiences.


• You will have the ability to work independently and in teams


• You will have computer proficiency: advanced Word/Excel/PowerPoint skills


• You will have knowledge of adult learning theory


• You will have knowledge of IDEXX products and services preferred


• You will have veterinary/medical experience preferred


• You will have sales and leadership experience a plus


• For Sales Training: Experience with SalesForce.com preferred


• For Reference Lab Training: Knowledge of veterinary Good Clinical Practice (vGCP) or Good Laboratory Practice (vGLP) as appropriate; certification as a Medical Technologist (MT), Clinical Laboratory Scientist (CLS), Medical Lab Technologist (MLT), or equivalent military, technical school, or veterinary technician program completion certificate preferred


• For Instructional Design: Experience with utilization of authoring tools (i.e. Articulate, Camtasia, Captivate, other); experience with LMS/LCMS authoring technologies

Why IDEXX

We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 9,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.