Job Description:

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Responsibilities

• Deal with general telephone inquiries from clients and end-users


• Greet and announce visitors in a friendly and business-like manner


• Foster communications with clients/customers, vendors, and staff that are useful, accurate, clear, timely, and courteous


• Maintain existing partnerships and establish new relationships to ensure the highest level of service


• Work closely with the client's staff to ensure seamless day-to-day operations as the first line of contact with the client's visitors


• Answer incoming telephone calls and direct call traffic to the proper person


• Take accurate and complete messages for those employees who may be unavailable


• Maintain neatness and organization of reception desk and front closet areas with various administrative duties as outlined by the Site Manager


• Perform basic mathematical calculations using a calculator/computer to accurately figure production time and labor time


• Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries throughout his/her shift


• Flexible work schedule might be required from time to time.


• The above list of duties is not exhaustive and may be subject to change as deemed necessary

Requirements

• Exemplar customer service skills


• Highly intelligent, driven, a quick learner, and with strong attention to detail


• Excellent written and oral communication skills


• Ability to multitask in a high-pressure, fast-paced and demanding environment, while remaining composed and patient in front of clients/customers.


• Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting


• Flexibility in dealing with simultaneous projects


• Attention to detail


• Ability to function with a high level of patience, tact and diplomacy in handling any complaint situations


• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100lbs


• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time


• Reading, writing, and arithmetic skills required


• Visual acuity


• Excellent organizational and communication skills


• Strong initiative required; ability to work independently with minimal direct supervision

Qualifications

• Minimum of 1-year professional level work experience working as a receptionist


• Proficiency in Microsoft Office and event management technology


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LEADERSHIP COMPETENCIES:

Results Driven Qualifications - Sets stretch goals for personal and team accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; identifies what needs to be done and takes action before being asked; does more than what is normally required in a situation; establishes metrics to monitor progress and measure success; maintains focus by avoiding or overcoming roadblocks.

Client Focus- Takes action with the clients, both internal and external, and sees their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback.

Building Effective Relationships – Identifies opportunities to build strategic relationships with individuals in other areas of the business in an effort to achieve business goals; develops the partnership through information exchange, clarification of partnership benefits and definition of partnership scope and expectations; recognizes the business concerns and perspective of others; shares information and own expertise with others to enable them to accomplish group goals

Integrity- Behaves in an honest, fair and ethical manner; shows consistency in words and actions; does what she/he commits to doing; respects the confidentiality of information or concerns shared by others; is honest and forthright with people; carries his/her fair share of the workload; takes responsibility for own mistakes.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

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