This position possesses the clinical expertise for the assessment of patient/client needs for medications and supplies and performs troubleshooting of appropriate equipment and/or services provided to meet those needs. This nurse is skilled in creating care plans for their patients. A nurse should also be skilled in instructing patients and/or caregivers on the care and use of the systems, medications, and supplies they need for their health. Quite often, this care is provided in the home environment, but can in some cases be a person who does extensive training and education in the office.
PRIMARY RESPONSIBILITIES
Contact patients to evaluate the utilization of meds and supplies as well as compliance with each.
Identify specific supply needs and notifies patients of the time frame for subsequent deliveries.
Conduct on-site reconciliations of patient medications with regards to Compliance, Drug Interactions and Patient Health and Safety. Make recommendations to the Pharmacist and/or Attending Physician based on the discoveries made in the reconciliation
Handles incoming phone traffic from other health professionals for coordination of care, including orders, lab results, and progress updates.
Provides infusions and injections to patients when necessary.
Makes sales calls to referral sources.
Provides educational and sales presentations to support the sales staff when necessary in coordination with the sales staff.
Participates in Performance Improvement functions, primarily through tracking of employee and patient infections.
When necessary, provide assistance to others when workloads increase, including the intake staff or infusion.
Take initiative in finding ways to contribute to the organization.
Be willingly involved in cross-training, when possible.
Serve in administrative nursing capacity in compliance with regulatory guidelines and state and federal agencies, as needed.
Educate patient and/or caregiver in basic dietary needs, teach and train enteral feed by bolus or mechanical pump.
Professional Approach
Display on-time attendance and dependability.
Maintain the company’s image and reputation at the highest possible level.
Conduct oneself in a professional and ethical manner at all times, including personal appearance and appearance of the workplace.
Maintain a neat appearance. Wear a name badge as required or requested.
Adhere to the company dress code for Clinical Staff.
Confidentiality and Compliance
Treat all information and data within the scope of the position with appropriate confidentiality and security.
Understand and practice the rules regarding patient confidentiality, HIPAA and compliance, and safety. Adhere to all state and federally mandated standards regarding confidentiality and patient rights.
Poise
Display good common sense when faced with new or unfamiliar situations.
Maintain a cool head when crisis situations occur.
Deal effectively with stress.
Initiative and Persistence
The ability to take the initiative in generating prospects and making sales calls.
A great ability to deal with rejection and being told no and yet continue the sales process - persistence.
Relating to Others in the Workplace
Positively resolve conflict situations.
Provide input to management to improve workplace function.
Take the initiative to improve processes and communication in the workplace.
Planning and Organization
Show attention to detail and maintain accuracy in all that you do.
Be able to work on multiple tasks at a time. Plan and prioritize activities to achieve results and meet deadlines.
Create a workable routine, with or without direct supervision.
Creativity
Not being limited to what’s been tried before, evaluate and implement new ideas to improve efficiency and responsiveness.
Come up with creative alternatives and solutions to pressing problems.
Think strategically, understanding how one action impacts another.
Knowledge
Excellent knowledge of the equipment we sell, its care and maintenance, and the types of customers to whom we sell and their needs.
Understanding of the reimbursement process.
Knowledge of rules and regulations of OSHA, DOT, Medicare, accrediting bodies, and other agencies as they impact the care and distribution of HME.
Excellent knowledge in your area of specialty.
Identify own learning needs and seek opportunities for self-growth and career advancement.
Physical Demands – The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. · Regularly requires sitting, standing, and/or work at the computer, the phones, and filing and office machines for extended periods of time.
Physical Demands
This person needs to have the ability to regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Good fine motor dexterity and cognitive ability for effective typing, use of a calculator, writing, and filing.
Command of the senses to a level appropriate for the workplace, including vision, hearing, and speech.
Mental Demands
This job requires the ability to think quickly in response to both customer requests and customer complaints.
Fluency in English (read, write, and speak) is required as the overwhelming majority of customers and contacts communicate only in that (those) languages.
This person must be able to maintain sharp focus, be organized, and meet objectives. · Ability to take readings, calculate figures and amounts, and double-check those figures.
Associates or bachelor’s degree in Nursing required.
Clean driving record.
Current nursing license
Ability to assist in the sales process in building relationships with referral sources
Excellent phone communication skills
Self-starter with the ability and desire to makes sales calls
Experience in starting and maintaining IV's
Benefits:
Health Insurance, Dental Insurance, Vision Insurance, TeleDoc services, 401K Retirement with Match, Short Term Disability, Long Term Disability, Life Insurance, Employee Assistance Program, Fifteen Days of Vacation yearly (accruing upon your start date), 2 floating holidays, Six paid Company Holidays, Forty hours of paid Community Service yearly, Annual Organizational Performance bonus, Four Company Events per year (Pending COVID Restrictions).
