Location: United States Job Identification: 1345 Job Schedule: Full time
Schedule Required: 9am-5:30pm (first 2 weeks of training) then 9:30am-6pm MST, Monday-Friday
The Reimbursement Specialist for the Patient Account Team is a Remote/Work from Home Opportunity
We are looking for a Patient Account Reimbursement Specialist. This position is responsible for taking inbound calls from patients, providers and other internal customers to resolve billing related inquiries.
Qualifications:
1-year customer service/call center experience preferred
1-year of experience working in medical billing, health insurance or collections with demonstrated results preferred.
Insurance billing experience is preferred.
Good problem solving and decision-making skills.
Excellent customer service and phone skills.
Excellent time management, organizational, communication, multitasking and teamwork skills.
Working knowledge of ICD-10, CPT and HCPCS coding (preferred but not required).
Ability to successfully navigate between multiple systems throughout the course of the work-day. This includes but is not limited to billing software, written Standard Operating Procedures and payment portals.
Responsibilities:
Primary job function is taking inbound calls from patients to resolve billing related inquiries.
Works aged patient accounts, researches and reconciles credit balance accounts and processes adjustments as needed.
Interacts with patients, clinicians, insurers, Reimbursement Supervisor and Billing management to ensure timely processing of workload.
Reviews patient's insurance coverage for genetic testing.
Document activities appropriately in process notes.
Participates in the Quality Assurance plan.
Complies with applicable CLIA and HIPAA regulations.
Physical and Mental Job Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is frequently required to sit; talk; or hear.
The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision and depth perception.
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WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender,national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
Please answer all questions completely. Please do not provide any information not specifically requested on this Employment Application form.
