****Please note, the hours for this position will range: Monday - Friday 9:00am - 7:00pm
Main Objective: Responsible for processing all agency consignment orders, inventory goods movement processing, and consignment returns. Provides logistics support and services in the Domestic and Canadian regions to ensure the agency needs are met.
Essential Duties and Responsibilities:
Handle consignment order processing and inquiries for specific product lines: Arthroplasty, Distal Extremity, Sports Medicine and OrthoBiologics products.
Process agency instruments orders qualified as no charge per BOM based on Field Operation Territory Management or Product management approval.
Monitor, organize and resolve all Domestic and Canadian agency emails daily.
Identify any issues with order submissions and effectively communicate to the agencies to ensure adherence to Arthrex policy and procedures.
Provide Territory Operations Management support with shipment of instrument sets and implant banks deployment.
Communicate with agency office personnel, Field Operations Territory Managers, and other FLS reps to resolve consignment inventory issues.
Work closely with Supply Chain to limit backorders while communicating backorder and pertinent information to the agency office personnel
Prepare weekly and monthly reports for management and agency office personnel.
Create reports, provide analytical research and process credit and adjustments for the agency arthroplasty sales orders reconciliation.
Process return authorizations for consignment products, instrument sets, damaged, obsolete and transition returns.
Research agency disputes related to inventory discrepancies, product shipment, billing errors and other similar issues.
Work closely with product management team to deploy new released consignment product for pre-order and controlled allocations.
Process billing for agency consignment product for lost product, damaged, bad debts. Follows compliance to ensure all billing transactions are in accordance to the Arthrex accounting standards.
Education/Experience
High School Diploma or equivalent required.
Associates Degree preferred.
Minimum 3+ years of experience in customer service or logistics experience required.
Experience with data order entry processing preferred.
Inventory management experience preferred.
Basic knowledge of medical terms a plus.
Skills
Ability to handle multiple emails, tasks, situations independently. Troubleshoot accordingly and escalate if needed.
Ability to work in a fast-paced, ever-changing environment.
Strong problem solving, communication and organizational skills.
Ability to learn new systems quickly in order to perform job functions.
Strong attention to detail when documenting required information.
Intermediate level of Microsoft Office, Excel, Word, and Outlook email experience with the ability to type at least 40 words per minute.
Working knowledge of large ERP system, SAP preferred.
Supports senior in training Specialist personnel.
Knowledge
General knowledge of customer service and computer skills.
Experience with SAP preferred.
Must contain attention to detail.
Ability to work independently or as part of the team and interact with all levels of management.
Complete understanding of the order processing for all product lines.
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
