Cognizant is seeking a strong ServiceNow ITOM Architect for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers.
“Remote Candidates will be considered, however must be willing to relocate post Covid”
Job Description :
Experience: 3+ years of experience with ServiceNow ITSM, CMDB, ServiceNow Discovery and Service Mapping and 7-10 years working on a team as part of a large IT organization.
Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Work with process owners to understand the process requirements related to the capture of configuration data and develop technical specifications and solutions
Functional architects experience required.
Work closely with various stakeholders to provide guidance in the management of CI's and the relationships between them
Advanced and current understanding and practice in Windows Domain and Unix System Administration
Collaborate with Infrastructure Architects to understand IT technology strategy that guide which requirements need to be gathered
Work with Application SMEs and stakeholders to perform gap analysis and provide solution.
Participate in Configuration Management meetings and Story Time where appropriate
Perform day to day administration of the ServiceNow Service Mapping tool, including mapping additional defined business services into the tool
Maintain the integrity of the Service Mapping tool across production and non-production environments
Experience and understanding of IP Networking, Devices, Network Design Methodology and configuration.
Review the data being populated into the CMDB and act as partial owner of the CMDB
ServiceNow Certified System Administration
ITIL 2011 Foundation Certified
ServiceNow Certified Implementation Specialist – Service Mapping
Qualifications required:
Minimum of 3+year experience with ServiceNow Discovery and Service Mapping
Minimum of 7+ years working on a team as part of a large IT organization
Minimum of 3 years' experience with Configuration Management.
Have strong functional knowledge and technical skills.
Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript
Experience integrating with tools to federate data into the CMDB
Expert in IT Asset Management Lifecycle processes (including hardware and software)
Good interpersonal skills, including collaboration, communication, relationship building, and negotiation
Intermediate Windows and Unix administration skills
Expert in IT Asset Management process & operational delivery
Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing) and storage.
Familiarity with the following concepts: XML, JSON/script language, database.
Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and trouble shoot network connectivity with network engineers
Familiar with Cloud environment like AWS, Azure etc.
Preferred:
Scripting capabilities such as JavaScript, jelly, SQL
Acquaintance with Web and Application Servers, Load Balancers, Databases, Cloud (AWS, Azure etc.) and Virtualization (WebSphere, MQ, IIS, Apache, VMware).
***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.
**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.
