Posted in Information Technology 30+ days ago.
Location: Harrisburg, Pennsylvania
This position tests all internally developed or purchased third-party software and/or services to ensure compliance with company standards and requirements.
Provides one-on-one or formal training with internal processing staff or Inservco business clients and agents on existing system functionality.
Trains less experienced staff and new employees on new activities as assigned.
Attention to Details
For basic or routine systems changes for assigned systems, develops test matrices, test plans and test cases that support various test environments.
Performs positive and negative tests on test cases according to test plan in various test environments. Verifies that actual test results match expected test case results.
Documents discrepancies using automating tracking systems and communicates results to Systems Analysts and Information Technology Department.
At the direction of the Department Manager, Project Manager or Systems Analysts, develops test matrices, creates test cases, and enters test cases for non-routine or more complex systems changes.
Performs miscellaneous clerical duties as assigned.
Follows direction or guidance provided by Manager or Department Analysts, for assigned basic or routine business requirements or change requests, interacts with Inservco Staff to clarify and confirm project expectations; seeks understanding of upcoming requests; and when production issues occur, provides input on how issues may be resolved.
Interacts with IT, internal business users, CCC, business clients and vendors to clarify requirements and resolve production problems for their assigned systems.
Incoming support requests (calls / emails from service offices and clients) – regularly assigned to department Help Desk and email folders for assigned system.
Independently updates system information in Instream, Pyramid and ancillary systems for new and existing clients, code updates, and claim information.
Researches data quality issues upon request from the manager, analysts, clients, or internal staff.
Planning & Organizing
Updates or modifies systems documentation including, but not limited to: business or systems requirements, change requests, workbooks, test matrices, test cases, and report layouts. Documentation is used by programmers/developers to program changes to production systems.
Updates systems reference and user training manuals and Standard Operating Procedures (SOP’s).
Develops training material or SOP’s for minor system entry procedures.
Provides input on agency and office communications.
Posts updates to KeyWeb and ImPyracle.
Troubleshooting and Problem Resolution:
Provides application help desk and incoming call support. Researches issues to identify specific problems. Within scope of knowledge and assigned applications, independently works to resolve basic or routine problems and develops a course of action for correction.
Reviews system-generated error logs and balancing reports. Researches routine system errors for assigned applications and independently works to resolve basic or routine problems and develops a course of action for correction.
When production issues occur, provides input on how issues may be resolved.
Participates in self-development to maintain the currency necessary to perform the duties of the position.
Performs various projects requested or assigned by the reporting manager(s) noted above.
Effectively Communicates and Connects:
Communicates clearly and concisely.
Prepares written communications that adhere to department standards.
Attentively listens and asks clarifying questions.
Builds a positive relationships within the workplace.
Develops and maintains knowledge about the needs of customers and how the team provides value.
Aware of customer risks and when to escalate risks.
Identifies and utilizes the appropriate resources to solve customer problems.
Accelerates follow-up and action to resolve issues.
Talent Development Mindset:
Brainstorms ideas for technical and/or professional development.
Works with supervisor to identify relevant development opportunities, shadow opportunities, including technical skill building and professional skill enhancement.
Acts on opportunities to recognize colleagues for a job well done.
Seeks to understand others' needs and perspectives, especially those different from incumbent’s own.
Open to learning about new and challenging ideas to drive the success of the work in which incumbent is involved.
Learns how to be flexible to accommodate deliverables and prioritize work effectively.
Takes ownership of mistakes and consults with others to resolve, learning from the experience.
Consistently checks the accuracy of work.
Provides coverage or assistance to others when needed.
Proactively steps up to provide guidance or assistance.
Direct contact with IT development staff.
Direct contact with EDW and Statistical personnel.
Direct contact with Claims/Inservco Systems Analysts and Technicians.
Direct contact with Customer Contact Center and Business clients.
Direct contact with Actuarial personnel.
Direct contact with business department staff and managers as part of troubleshooting and problem resolution activities.
Limited contact with vendors on those applications assigned testing or research tasks.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Why Penn National Insurance/Inservco
Associates degree required or 2 years comparable work experience required.
Continuing education and self-improvement in insurance related courses such as IIA, CPCU, etc. preferred.
A minimum of 1 year experience in automated systems processing/testing within the Property and Casualty insurance environment preferred.
Technical/ Professional Knowledge
Demonstrated ability to work in a team environment.
Demonstrated customer service skills.
Demonstrated verbal and written skills.
Demonstrated technical knowledge of property and casualty automated systems used internally and/or vendor systems used by external clients for multiple lines of business.
Good proofreading skills.
Demonstrates good understanding of systems development/project management methodology.
Demonstrated ability to recommend preferred and alternative systems solutions, and the pro/cons of each.
Demonstrated ability to adjust quickly to changing assignments and priorities.
Strong working technical knowledge of assigned systems/applications.
Strong technical knowledge of property and casualty automated systems used internally and/or vendor systems used by external clients for multiple lines of business.
This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment.
Must be able to see and effectively use a computer monitor.
Must be able to operate a computer, keyboard and applicable printers and other general office equipment.
Must be able to access and enter information accurately using automated systems.
Must be able to hear and communicate via the telephone and/or monitoring devices to both internal and external clients.
Must be able to present information to individuals and groups.
Must be able to interpret and apply concepts that may or may not be based upon established guidelines.
Must be able to maintain acceptable attendance and adhere to scheduled work hours.
Must have a valid driver’s license and be able to operate a motor vehicle.
Must be able to travel, with overnight stays required.