Job Description:

Surf & Sand Resort, Laguna Beach is proudly a part of JC Resorts, a proven leader in the management and operation of golf and resort properties since 1971. We are located directly on the beach in the heart of Laguna and have been part of the local history since 1948. We are looking for passionate individuals, empowered to create wow moments and lasting memories for every guest, every time. As a family owned business, we treat people like lifelong friends and believe in the personal touch.

In addition to working in the most beautiful oceanfront location in Laguna, we offer competitive and progressive benefits including complimentary meals.

Join our team of friendly, engaging, professionals who love the Hospitality Industry and want to share it with our guests.

The COASTAL CONCIERGE is responsible to provide information and assistance to hotel guests, to ensure
customer satisfaction and enhance the professional image of the hotel.

ESSENTIAL DUTIES, include but not limited to:

• To understand and respond to all guest needs and requests in a timely and professional
  manner.


• To solicit and obtain information from guests that will be of assistance in providing
  personalized service and responding to all guest needs.


• To develop and maintain a comprehensive knowledge of the local area, to be able to provide
  hotel guests with information regarding location, cost, and hours of operation of local
  services, facilities, and other points of interest.


• To actively promote guest use of hotel services and facilities.


• To follow all specified procedures to administer the affairs of the Concierge desk.


• To follow all specified procedures to administer the affairs of the Pool and Beach.


• To develop and maintain a comprehensive knowledge of local activities, points of interest,
  and other resources.


• To actively promote the hotel’s services and facilities to visiting guests.

JOBKNOWLEDGE&EDUCATIONAL LEVEL: High school diploma or equivalent required.  English fluency required. Foreign language ability helpful. Must have prior experience in a customer/guest service and/or public contact related job. Must be computer literate and be familiar with Word and Landmark and be able to use a photocopier and facsimile machine. Previous hotel concierge experience preferred. Must have strong general office skills, and display knowledge of currently accepted business telephone etiquette.

SKILLS AND APTITUDES: Detail oriented. Organized and efficient. Learns quickly. Safety minded. High quality standards for production and service. Diplomatic and calm. Strong verbal communications skills. Courteous, friendly, and professional manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.

PHYSICAL DEMANDS: Stands/sits at desk for extended periods for approximately 90% of shift.  Stands/walks approximately 10% of shift. Constantly required to interact with people of all kinds in a courteous, helpful, and diplomatic manner. Frequent use of stairs. Bends, climbs, stoops, and lifts to perform routine job tasks. Occasionally required to handle and move objects weighing up to 40 lbs. over short to moderate distances. Heavy use of phones, daily.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodation related to applying for employment at our company, please contact us at 855-318-8947 and/or email us at accessibility@jcresorts.com

JC Resorts is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture.   All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Surf & Sand Resort is recognized as one of Condé Nast Traveler Readers' Choice Awards, Top Resorts in Southern California, one of Travel + Leisure’s World’s Best, is a member of Preferred Hotels and Resorts and has held the AAA Four Diamond rating for over 20 years. 

Surf & Sand Resort | 1555 South Coast Highway | Laguna Beach, CA 92651
www.surfandsandresort.com                               HR direct line: (949) 376-2764           

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