Chubb’s Financial Business Solutions (FBS) group acts as an internal consulting group with ability & intelligence to identify & drive high impact Strategic Business Initiatives for Collections Shared Service Center within North America/Canada. This team primarily provides services in the area of Process Reengineering, Enterprise Program Management, Business Intelligence/Analytics, Information Support and Operational Risk Management.
The Project Manager will be responsible for facilitating, executing and supporting strategic business initiatives aligned to the financial roadmap. The candidate will support the Project Execution team to advance the implementation of the Collections Shared Service Center key strategic programs through the enablement of technology and process automation.
Responsibilities:
Lead concept design for innovative solutions, define scope, and execute on strategic and operational business transformation initiatives.
Drive alignment on vision through clear communication and direction on identified business challenges and best practice approaches for solutioning.
Provide senior leadership and operational management with updates on project status, key metrics, issues, and risks.
Build strong relationships with cross functional project teams of business users, developers, SMEs and other stakeholders to increase collaboration and drive initiatives.
Lead the Project though full project life cycle stages - Impact analysis, Business requirements, IT Requirements, Design, Construction, Integration, User Acceptance & Client testing and Release.
Define project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.
Create a communication plan and ensure communication plan is followed throughout.
Prepare Cost Benefit Analysis and update it throughout the transformational journey.
Facilitate project governance, executive status meetings and project team status meetings, by defining agendas and running meetings effectively.
Manage cross functional project teams of business users, SMEs and other stakeholders.
Identify opportunities to improve operational excellence by developing action plans with measurable outcomes. Create or assist operations teams in preparing quality documentation/artifacts required during project life cycle.
Play critical SME role in identifying technology solutions as part of process reengineering initiatives
Facilitate group problem solving and decision making, and holding workshops when required to achieve the desired outcomes
Supports initiative teams in problem solving, and sourcing resources. Raises capacity and any other resourcing issues requiring leadership attention
Required Experience:
Insurance/Financial Services Industry – 5+ Yrs
Business/Systems Analysis Experience - 5+ Yrs
Project Management Experience 5+ Yrs
Lean/Six Sigma or Other Business Reengineering Methodologies - 3+ Yrs
Billing, Collections & Receivable Management Understanding - Plus
PMP or Certification - Preferred
Lean or Six Sigma Training/Certification – Preferred
Proficiency in Microsoft Office Suite – Preferred
Skills:
Excellent communication, documentation and presentation skills to cross -functional stakeholders at all leadership levels.
Ability to operate with ambiguity and willingness to challenge the status quo
Sense of urgency and ability to work in a fast-pace environment
Strong analytical & focused approach to complex problem solving
Experience in supporting large complex projects and programs a plus
Excellent time management and multi-tasking skills to meet strict deadlines
Strong interpersonal skills and ability to work cross functionally between teams to implement solutions.
Ability to identify and formulate mitigation strategies for project issues/risks
Coach/Mentors those with less experience through informal channels
Demonstrate excellent leadership skills that enhance project team effectiveness
Strong knowledge of project management methodologies and tools & resource management best practices.
